Configure Exchange Online with iOS (iPhone and iPad)

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Microsoft recommends using the Outlook app on iOS and Android for better integration with the Exchange Online environment.
At IU, Exchange Online allows you to access email, calendar, contacts, and tasks from your personal computer, the web, and mobile devices.
IU's Exchange Online environment does not support IMAP. For email configuration instructions, including details for those using Linux and Thunderbird, see Configure your email client for Exchange Online.


Before you begin

Before setting up Exchange Online on your device, you must delete any previously existing Exchange email account:

  1. Go to Settings. In iOS 14 or higher, choose Mail and then Accounts. In iOS 13 and 12, tap Passwords & Accounts.
  2. Select the account to delete.
  3. At the bottom of the screen, select Delete Account.
  4. On the dialog box, choose Delete from my iPhone/iPad.


To set up your Exchange Online account on your iOS device:

  1. Go to Settings. In iOS 14 or higher, tap Mail and then Accounts. In iOS 13 and 12, tap Passwords & Accounts.
  2. Choose Add Account, and then Microsoft Exchange.
  3. Type your email address. The "Description" field defaults to "Exchange", but you may change it if you wish. Click Next.
  4. Choose Sign in; the "IU Login" screen will appear, with your address prepopulated. Enter your IU passphrase and click Sign in. You may also be prompted to authenticate with Two-Step Login (Duo).
    If you are not prompted to authenticate with Two-Step Login (Duo), and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU.
  5. Select Mail. If you'd like to sync any other items, select them, and then click Save.
    The first time you add an Exchange Online account to your iOS device, you'll see a "Permissions requested" screen showing a list of the data the app will access. Tap Accept to add the account.

Related documents

This is document bgfl in the Knowledge Base.
Last modified on 2022-10-03 13:39:10.