Configure Exchange Online with iOS (iPhone and iPad)

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Follow these instructions to configure your device if you've been migrated to Exchange Online. If you haven't yet been migrated, see Access your Exchange account on an iPhone, iPod touch, or iPad.

Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service, allowing you to access email, calendar, contacts, and tasks from your personal computer, the web, and mobile devices. Exchange Online integrates fully with Active Directory, enabling administrators to use group policies and other administration tools to manage its features across their environment. Though hosted by Microsoft, Exchange Online is still managed by the IU Exchange administrators and meets the same security and privacy guidelines as traditional, on-premises Exchange.

IU's Exchange Online environment does not support IMAP. For email configuration instructions, including details for those using Linux and Thunderbird, see Configure your email client for Exchange Online.


If you're preparing for Exchange Online before your migration and want to try changing your credentials, try switching to Depending on the client you are using, authentication may fail or you may get an error. If so, instead try ads\username or\username. You will then have to wait until after you've been migrated to update your username.

To set up your Exchange Online account on your iOS device:

  1. Go to Settings. In iOS 14, tap Mail and then Accounts. In iOS 13 and 12, tap Passwords & Accounts.
    If you already had your Exchange account set up and have been migrated to Exchange Online, select the old Exchange account. On the page that follows, tap Delete Account, and then Delete from My iPhone/iPad to remove your old account before you proceed.
  2. Choose Add Account, and then Microsoft Exchange.
  3. Type your email address, and complete the description. Click Next.
  4. Choose Sign in. Log in with your IU username and passphrase.
  5. Choose what items you wish to sync, and click Save.

This is document bgfl in the Knowledge Base.
Last modified on 2021-02-25 10:29:49.

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