ARCHIVED: Known issues with the Box migration at IU

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

Following are known issues, problems, and incompatibilities with the 2020-2021 Box migration at Indiana University.

For help or to learn more, contact your campus Support Center.

Issue Description Workaround Last updated
Top-level folder permissions will not transfer between Box and Google
For group, organizational, or BEDA Box accounts, folder permissions must be set up manually in Google at IU Shared Drives.


  • Before migration, add people to the Shared Drive level in your Google at IU Shared Drives. This will give users access to all the data on that Shared Drive.
  • After your migration is complete, grant permissions on the individual folder.
November 18, 2020
Owners of Box Organizational and Entrusted Data Accounts cannot see migrated folders
Once a folder on an OA or BEDA completes its migration, it is moved a retention area ("Box Hold") where it will remain until Box is retired. Users retain read-only access, but due to the way permissions work on Box, OA and BEDA owners do not.
Owners may contact Support Center Tier 2 to request that their access be restored.
November 13, 2020
"Invalid login credentials" when logging in as a group account
You can no longer directly log into Box with a group account. This is to prevent folder moves and deletions that could cause migration errors.
If you are a collaborator on any folders owned by a group account, you still should be able to access them from your personal Box account. If you are not a collaborator, anyone with co-owner permissions or (often) editor permissions will be able to invite you.
October 20, 2020
Folders owned by a group account are no longer visible
Folders shared with you by a group account are no longer visible. The group account owner may not have submitted a Box group account migration request.
The group account owner can contact the Support Center to have the account temporarily reactivated, and then fill out and submit the Request Group Migration form for that account.
October 20, 2020
Some collaborations are not maintained
Some collaborations are not maintain after the migration; this usually occurs with collaborators external to IU. SkySync will attempt to create a collaboration using the same address in either Microsoft or Google, but sometimes this is not possible.
The migration report's Flagged Shares tab lists all shares that could not be created.
August 10, 2020
Box Notes failing to migrate
The migration of Box Notes, which is a new functionality in SkySync, has a significant failure rate. Migration reports list these errors under "Flagged Items" and will include the message "The content rendition could not be retrieved."
Manually copy over the contents.
July 31, 2020
Permissions notifications during migration from Box to OneDrive
When your migration from Box to OneDrive is in progress, you may receive notifications from with the subject "SkySync Administration () has created an anonymous access link to [file or folder name]."
To clear these notifications, search for SkySync Administration () within your email client, and then either mark these messages as read or delete them, as desired.
July 1, 2020
Box shared links
Due to security concerns and technical limitations, shared links cannot be migrated from Box. Links limited to collaborators only in Box are made available to everyone at IU in both destinations.
It is still possible to create shared links on files and folders after they have been migrated, but you'll need to do this manually.
July 1, 2020
"SkySync Administration" appears as an owner on files and folders in Microsoft OneDrive at IU
All files and folders in OneDrive display "SkySync Administration" as an owner. This is a necessary component of the migration from Box, but it does not imply that SkySync owns your data.
"SkySync Administration" will be removed as an owner after the migration from Box is complete, no later than June 2021.
June 24, 2020
Individually-owned files no longer appear in Box after migration
The original versions of your files will be retained in a read-only state on Box. They will be in a folder named <your name> (<your IU email address>) Files and Folders (for example, Jane Doe ( Files and Folders). This folder will be owned by an administrative container called "Box Hold". However, this folder will not be immediately visible if you chose not to automatically accept incoming Box collaboration invitations.
You must manually accept the invitation to this folder.
June 23, 2020
Box Sync
It is not possible to sync individually owned data after an account is migrated. This is because it is set to read-only, and Box Sync requires at least Editor level access.
Use Box Drive instead of Box Sync. If you want to retain your local files in Box Sync, disable it before you are migrated.
June 23, 2020
Box comments
All comments on files and folders will be lost
Manually copy and paste comments into a document.
June 10, 2020
Box Notes
OneDrive and Google My Drive do not support the Box Note format, as a result Box Notes will be converted to Word Documents (.docx)
During the migration Box Notes will be converted to Word Documents (.docx) automatically
June 10, 2020
Box Notes formatting
Within Box Notes, formatting for tables and checklists will be lost but the content will persist.
Formatting will have to applied manually.
June 10, 2020
Corrupt files
As with any file migration, files may become corrupt.
Corrupt files will be logged in the post migration report and the source files may be recovered manually from Box until May 2021.
June 10, 2020
Trash files
Files in "Trash" will not be automatically migrated.
"Trash" files may be recovered manually from Box until May 2021.
June 10, 2020
OneDrive: 15+ GB files
OneDrive has a 15 GB limit for individual files and as such any file larger than 15 GB will not be migrated automatically.
15+ GB files destined for OneDrive may be recovered manually from Box until May 2021 and moved to Google My Drive.
June 10, 2020
"Uploader" permissions
OneDrive and Google My Drive do not have any permissions equivalent to Box's "Uploader" permission and as such all "Uploader" permissions were removed from Box prior to migrations.
See Use Microsoft or Google Forms to receive uploaded files. June 11, 2020
AD group permissions
If you shared a folder or file with an AD group synced with Box, those permissions are preserved only when migrating to OneDrive. If you are migrating to Google My Drive, those permissions are not preserved
For Google My Drive you will need to reshare this content with individuals.
June 10, 2020
Pending Collaborations
All pending collaborations will be lost post migration.
The content will need to be shared from OneDrive or Google My Drive.
June 10, 2020
Folders with 10,000+ items
Any folder with 10,000+ items and any subfolders there within will not be migrated automatically.
Issues with migrating folders will be logged in the post migration report and the source files may be recovered manually from Box until May 2021.
June 10, 2020
OneDrive and Google My Drive do not support SFTP.
You may access and upload your files via a browser or vendor supported client.
June 10, 2020
Unsupported file types
OneDrive does not support some file types including .ashx and .asmx. Additional blocked file types here.
Unsupported files destined for OneDrive may be recovered manually from Box until May 2021 and moved to Google My Drive.
June 10, 2020
Unsupported characters
There are a number of invalid characters for OneDrive that were valid within Box.
Folders and files will be renamed during the migration automatically. Any changes to folder or file names will be reflected in the post migration report.
June 10, 2020
Canvas Integration
OneDrive does not yet have Canvas integration, but it is forthcoming.
Access your Google at IU account from Canvas
About Google Assignments
June 10, 2020

This is document bggb in the Knowledge Base.
Last modified on 2021-09-07 17:13:37.