About international Two-Step Login (Duo) access and restrictions to some services

• Overview
• Adobe Creative Cloud at IU
• Canvas at IU
• Duo
• Google at IU
• Kaltura at IU
• Microsoft at IU
• Qualtrics
• Zoom at IU

Overview

While traveling or studying outside of the US, you may experience issues while accessing some services offered at Indiana University. A service may be slower than normal, or access may be restricted altogether due to government regulations.

Adobe Creative Cloud at IU

For a list of countries where Adobe Creative Cloud products can be accessed, see Adobe Creative Cloud Availability.

Canvas at IU

For a list of countries where Canvas access is restricted, see Which countries are restricted from using Canvas?

Duo

You may see a message stating:

Access denied. Duo Security does not provide services in your current location.

For more, see the Duo documentation on this topic.

Google at IU

For a list of countries where Google products are restricted, see Countries or regions where Google Workspace is available.

Kaltura at IU

While access to Kaltura is not formally restricted in any country, students and instructors have reported access issues from China.

Microsoft at IU

For a list of countries where Microsoft products are restricted, see Exporting Microsoft Products.

Qualtrics

Qualtrics is not accessible in Russia or Belarus due to US export control and sanctions law.

Zoom at IU

For a list of countries where Zoom access is restricted, see Restricted countries or regions.

Also, see Accommodate international students who can't access Zoom.