Configure Exchange Online with the Outlook Mobile app on iOS and Android
Overview
At IU, Exchange Online allows you to access email, calendar, contacts, and tasks from your personal computer, the web, and mobile devices.
Important:
IU's Exchange Online environment does not support IMAP. For email configuration instructions, including details for those using Linux and Thunderbird, see Configure your email client for Exchange Online.
Instructions
Before you begin
Before setting up Exchange Online on your device, you must delete any previously existing Exchange email account:
- Open the app, and select your icon on the upper left.
- At the bottom of the screen on the left, choose the Settings icon.
- Select the account to remove.
- Scroll down and select , and then . You may also get a prompt to remove data. Continue with the deletion.
Setup
To set up your Exchange Online account in the Outlook Mobile app on your Android or iOS device:
- Open the
Outlook app. If it is not already installed, download it from the Play Store (Android) or the App Store (iOS).
Note:If you already had your Exchange account set up before your Exchange Online migration, select your circular account icon (upper left). In Outlook Mobile, tap the settings gear icon (lower left), select your old Exchange account from the "Mail Accounts" section, and selectto remove your old account before proceeding.
- In Android, tap
@iu.edu
email address, and tap . In iOS, in the "Add Account" screen, enter your@iu.edu
email address, and then tap .Note:If prompted for an account type, select. If prompted to select a personal account or a work or school account, select work or school account.
, enter your - At the prompt, enter your passphrase, and authenticate with Two-Step Login (Duo).
Note:If you are not prompted to authenticate with Two-Step Login (Duo), and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU.
- At the "Add another account screen", if you would like to add another account, click and follow the prompts. Otherwise, click . Click through or skip the introductory information.
Note:
When you add an
Exchange Online account to
Outlook Mobile, it will show shared calendars that you may have added with other clients (such as
Outlook on the web and
Outlook for desktop) in the
tab. To select/deselect specific calendars, tap the calendar icon, and then tap the person icon at the top left to view the calendar list. You can also add additional calendars to the list by clicking the (plus sign) icon at the top left in the list view.
This is document bgsf in the Knowledge Base.
Last modified on 2023-05-10 06:04:07.