Configure Exchange Online with the Outlook Mobile app on iOS and Android

• Overview
• Instructions
  • Before you begin
  • Setup

Overview

Instructions

Before you begin

Before setting up Exchange Online on your device, you must delete any previously existing Exchange email account:

1. Open the app, and select your icon on the upper left.
2. At the bottom of the screen on the left, choose the Settings icon.
3. Select the account to remove.
4. Scroll down and select Delete Account, and then Delete. You may also get a prompt to remove data. Continue with the deletion.

Setup

To set up your Exchange Online account in the Outlook Mobile app on your Android or iOS device:

1. Open the Outlook app. If it is not already installed, download it from the Play Store (Android) or the App Store (iOS).
   Note:

   If you already had your Exchange account set up before your Exchange Online migration, select your circular account icon (upper left). In Outlook Mobile, tap the settings gear icon (lower left), select your old Exchange account from the "Mail Accounts" section, and select Delete Account to remove your old account before proceeding.
2. In Android, tap Add Account, enter your @iu.edu email address, and tap Continue. In iOS, in the "Add Account" screen, enter your @iu.edu email address, and then tap Add Account.
   Note:

   If prompted for an account type, select Office 365. If prompted to select a personal account or a work or school account, select work or school account.
3. At the prompt, enter your passphrase, and authenticate with Two-Step Login (Duo).
   Note:

   If you are not prompted to authenticate with Two-Step Login (Duo), and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU.
4. At the "Add another account screen", if you would like to add another account, click Add and follow the prompts. Otherwise, click Maybe Later. Click through or skip the introductory information.