Request installation, activation, or repair of data jacks at IU

On this page:

Before you begin
Residential data jacks
Office data jacks

Before you begin

To determine if a particular data jack is active, use the UITS Telecom Search form.

Every data jack on campus should be marked with an identification number. This number will be posted somewhere on the jack and should be provided when requesting installation, activation, or repair.

Note:

If a data jack (the RJ-45 data plug or connector that resembles a modular telephone line plug) is inserted a fraction of an inch too far, the connection may work intermittently or not at all. The best way to insert the plug is to push it in until the locking tab clicks, and then pull back slightly.

Residential data jacks

In campus housing, data jacks may consist of either one or two ports, but only one is active in either case.

For help, contact your campus Support Center.

Notes:

IU Bloomington: To determine what type of Ethernet cable needed, see Ethernet cables for Bloomington residences.
If your room uses a standard Ethernet cable, you will need to provide the cable yourself. If your room uses the proprietary IU Ethernet cable and it is not provided upon arrival, TCC is open for IU crossover cable pickups.
IU Indianapolis: In Ball Residence Hall, the Campus Apartments on the Riverwalk, North Hall, and the Tower, use a standard Ethernet cable.

Office data jacks

If applicable, direct data jack requests to your department telecommunications coordinator; in most cases, this will be your local UITS support person. Allow five to seven business days for installation, activation, or repair.

As a faculty or staff member, you may request installation, activation, or repair of data jacks by completing the UITS Telecommunications Request form (requires authentication).

For help, contact your campus Support Center.