ARCHIVED: At IU, how do I set or reset my vendor password for Imail or Umail?

A vendor-specific password is associated with the account you create on either service and is unrelated to (and should always be different from) the passphrase you use to access IU computing resources (e.g., One.IU and IUware). Following are instructions for resetting the vendor-specific passwords for Imail and Umail accounts:

• Imail
• Umail

Imail

To access your Imail account, you must use a password that is specifically created for your Imail account. This password, referred to as your Imail vendor password, is different from (and cannot be the same as) your IU passphrase.

If you forgot or don't know your Imail vendor password, you can reset it using your IU username and passphrase. Resetting your vendor password does not affect your IU passphrase.

To reset your Imail vendor password:

1. Go to the IU Imail home page:

     https://imail.iu.edu/

2. Near the top of the page, in the instructions for authenticating (i.e., logging in), click reset it here.
3. On the "IU Central Authentication Service" page, enter your IU username and passphrase, and then click Login.
   Note:

   If you're already logged into IU's Central Authentication Service (e.g., via One.IU), you'll automatically skip this step and land on the "Set your Imail password" page.
4. The form will automatically calculate your new password's strength and display its ranking (ranging from "Invalid" to "Strongest") on the "Password strength" bar. When you have created and verified a valid password that is "Medium" strength or stronger, click Set Password.
5. You'll see a page that confirms your Imail vendor password was successfully set. Click Done to return to the IU Imail home page.

After successfully resetting your Imail vendor password, you should be able to use it to log into your IU Imail account from the Sign in page. In the fields provided, enter your IU Imail address (e.g., username@imail.iu.edu, replacing username with your IU Network ID username) and the Imail vendor password you just created, and then click Sign in.

Umail

Depending on which interface you use to access it, you'll log into your IU Umail account using either your IU passphrase or your Umail vendor password:

• When logging in from either the IU Umail home page or Email (Umail) in One.IU, use your IU passphrase.
• When logging in from either the Google Apps for Indiana University page or the Google Gmail home page, use your Umail vendor password.

If you forgot or don't know your Umail vendor password, you can reset it using your IU username and passphrase. Resetting your vendor password does not affect your IU passphrase.

To reset your Umail vendor password:

1. On the IU Umail home page, click Set Umail password. (Depending on your device, you may need to scroll down to see the Set Umail password link; on devices with larger displays, you should see it to the right of the login button.)
2. On the "IU Central Authentication Service" page, enter your IU username and passphrase, and then click Login.
   Note:

   If you're already logged into IU's Central Authentication Service (e.g., via One.IU), you'll skip this step and be redirected to the Umail "Set your password" page.
3. On the "Set Umail password" page, read the password guidelines, and then, in the "Enter password" and "Confirm password" text fields, enter a new Umail vendor password.
4. Click Set password. You'll see a page that confirms your Umail vendor password was successfully set.

After successfully resetting your Umail vendor password, you can use it in combination with your IU Umail username to access your account from the Google Apps for Indiana University page, or in combination with your IU Umail address (e.g., username@umail.iu.edu, replacing username with your IU Network ID username) to access your account from the Google Gmail home page.