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At IU, how can I access my Exchange account on my iPhone, iPod touch, or iPad?

By connecting your iOS device (iPhone, iPad, or iPod touch) to your Indiana University Exchange account via Exchange ActiveSync, you can synchronize your Mail, Contacts, and Calendars over both Wi-Fi and cellular networks. Additionally, you can now manage some aspects of your device through Outlook Web App, including wiping the device if it's lost or stolen; see In Outlook Web App, how can I manage my Exchange ActiveSync device?

Note: You can also connect to Exchange through IMAP; see At IU, how can I read my email on my iPhone, iPod touch, or iPad through an IMAP connection? However, you will not be able to take advantage of advanced features with an IMAP connection.

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Setting up your device to use Exchange ActiveSync

To set up your account, you should have a reliable Wi-Fi Internet connection. When you finish entering your mail settings, your device will check them by connecting to your account. For more on making a Wi-Fi connection, see IU Secure wireless connections: iOS (iPhone, iPod touch, or iPad).

Note: Before storing personal information in your iPhone, iPod touch, or iPad, the University Information Security Office strongly recommends configuring a passcode. See How can I secure my iPhone, iPad, or iPod touch?

  1. From the Home screen, choose Settings > Mail, Contacts, Calendars.

  2. If you have been using IMAP to connect to Exchange, select that account and remove it. To create a new connection to your Exchange account, tap Add Account... .

  3. On the Add Account screen, select Microsoft Exchange.

  4. On the Exchange setup screen, enter the following:

    • Email: Your full IU email address
    • Password: Your Network ID passphrase
    • Description: Anything you wish

    Note: If you are using iOS 5, enter:

    • Domain:
    • Username: Your Network ID username

  5. In iOS 6 or later, tap Next, and then proceed to step 6. In iOS 5, tap Next; on the same screen, the "Server" field will appear beneath "Email". If the field is not already filled in, enter , and then tap Next.

  6. Your device will now verify your Exchange account settings. If you are not on a Wi-Fi network, this could take some time. You will then see options to turn on or off synchronization for Mail, Contacts, and Calendars. These settings will be set to on by default.

  7. Tap the Save or Done button. This will take you back to the Mail, Contacts, Calendars mail setup screen.

Your device should begin syncing with your Exchange account immediately.

Note: If you are having trouble sending and receiving mail on your iOS device, you may want to remove the email account and then re-add it. Check your device instructions for assistance.

Note: IU allows Exchange partnerships with up to 10 mobile devices. If you experience issues setting up an Exchange account on your mobile device, you may want to verify how many devices you have partnered with Exchange; see In Outlook Web App, how can I manage my Exchange ActiveSync device?

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Verifying your time zone settings

  1. On the Mail, Contacts, Calendars screen, scroll to the bottom. If a nearby city for your time zone is not selected, tap Time Zone Support.

  2. If "Time Zone Support" is off, tap Off to turn it on. Then tap Time Zone.

  3. In the text entry field on the Time Zone screen, enter the letters for a city near you in a time zone you want to choose. Typing only a few letters of the city name will display a listing below the text entry field.

  4. Select the city for the time zone you want. This will take you back to the Mail, Contacts, Calendars setup screen.

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Setting a default email account

If you access multiple email accounts, you will want to set one as the default account. A default account is the one that will be automatically used when you want to send mail or make a calendar entry. You can still use other accounts at any time, but this setting makes your primary account the first option.

  1. From the Home screen, choose Settings > Mail, Contacts, Calendars.

  2. Find "Default Account". If your desired default account is not selected, tap Default Account and select the appropriate account from the list.

To further customize the settings for your email account, see Apple's iOS: Adding an email account.

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Last modified on April 07, 2014.

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