About ServiceNow

Overview

ServiceNow is an IT service management product and is generally best for:

IT workflows, particularly where automated workflows such as assignments, routing, and approvals are needed
Tracking trends and metrics about specific services
Departments that want to track hardware assets
Departments that use BeyondTrust and wish to integrate with a ticket system
Processes in which workflow traverses multiple units
Interactions that will contain data classified as Restricted data and below; ServiceNow is not approved for Critical data

Note:

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To get started with ServiceNow, complete the ServiceNow Onboarding request form.

For help, email smthelp@iu.edu.