Contact your campus IT Support Center

Overview

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Notes:
  • Walk-in support hours: The hours listed below for walk-in support locations are for periods when classes are in session. Walk-in support hours during campus breaks and between semesters may vary.
  • Research computing support: Research computing support at IU is provided by the Research Technologies division of UITS. To ask a question or get help regarding Research Technologies services, including IU's research supercomputers and research storage systems, and the scientific, statistical, and mathematical applications available on those systems, contact UITS Research Technologies. For service-specific support contact information, see Research computing support at IU.
  • Duo tokens: Duo tokens are available only at the Wells Library (Bloomington) and ICTC 126 (IUPUI) locations.

Bloomington

Contact

Important:

In observance of winter break, phone, email, and chat support will close and reopen on the following dates:

  • Closes at 11:59pm on Thursday, December 22
  • Closed on Friday, December 23
  • Reopens at 8am and closes at 4:59pm on Saturday, December 24
  • Closed on Sunday, December 25
  • Reopens at 8am on Monday, December 26
  • Closes at 11:59pm on Thursday, December 29
  • Closed on Friday, December 30
  • Reopens at 8am and closes at 4:59pm on Saturday, December 31
  • Closed on Sunday, January 1
  • Reopens at 8am on Monday, January 2

Phone calls during closings will route to the UITS Contact Center.

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Note:
As of July 15, 2021, the walk-in support location in the Herman B Wells Library is on the fourth floor of the West Tower.

Walk-in support at the Herman B Wells Library is available during the following hours:

  • Normal hours:
    • Monday-Wednesday: 8am-11:30pm
    • Thursday-Friday: 8am-8pm
    • Saturday: Noon-5:30pm
    • Sunday: 11:15am-11:30pm
  • Winter break hours:
    • Saturday, December 17 through Sunday, December 18: Closed
    • Monday, December 19 through Thursday, December 22: 8:30am-4:30pm
    • Friday, December 23 through Monday, December 26: Closed
    • Tuesday, December 27 through Thursday, December 29: 8:30am-4:30pm
    • Friday, December 31 through Monday, January 2: Closed
    • Tuesday, January 3 through Friday, January 6: 8:30am-4:30pm
    • Saturday, January 7 through Sunday, January 8: Closed
    • Monday, January 9: Resume normal hours
Note:
The above hours only reflect walk-in support availability, not the hours that the building is open. For up-to-date information about Wells Library hours and closures, see Libraries & Hours.

IUPUI

Contact

Important:

In observance of winter break, phone, email, and chat support will close and reopen on the following dates:

  • Closes at 11:59pm on Thursday, December 22
  • Closed on Friday, December 23
  • Reopens at 8am and closes at 4:59pm on Saturday, December 24
  • Closed on Sunday, December 25
  • Reopens at 8am on Monday, December 26
  • Closes at 11:59pm on Thursday, December 29
  • Closed on Friday, December 30
  • Reopens at 8am and closes at 4:59pm on Saturday, December 31
  • Closed on Sunday, January 1
  • Reopens at 8am on Monday, January 2

Phone calls during closings will route to the UITS Contact Center.

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Walk-in support is available at ICTC 126 and the Campus Center Information Desk.

Note:
Duo tokens are available only at ICTC 126.

ICTC 126

  • Normal hours:
    • Monday-Thursday: 8am-7pm
    • Friday: 8am-5pm
    • Saturday: 9am-3pm
    • Sunday: Noon-4pm
  • Winter break hours:
    • Saturday, December 17: 9am-3pm
    • Sunday, December 18: Noon-4pm
    • Monday, December 19 through Thursday, December 22: 8am-5pm
    • Friday, December 23 through Monday, December 26: Closed
    • Tuesday, December 27 through Thursday, December 29: 8am-5pm
    • Friday, December 30 through Monday, January 2: Closed
    • Tuesday, January 3 through Friday, January 6: 8am-5pm
    • Saturday, January 7: Resumes normal hours

Campus Center Information Desk

  • Normal hours:
    • Monday-Friday: 10am-4pm
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Monday, December 19 through Friday, January 6: Closed
    • Monday, January 9: Resumes normal hours

IU East

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU East IT Help & Training
Phone: 765-973-8375
Email: iueitsup@iue.edu

Walk-in support

Walk-in support is available at Hayes Hall 169:

  • Normal hours:
    • Monday-Thursday: 8am-7pm
    • Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Tuesday, December 13 through Friday, December 16: 8am-5pm
    • Saturday, December 17 through Sunday, December 18: Closed
    • Monday, December 19 through Thursday, December 22: 8am-5pm
    • Friday, December 23 through Monday, January 2: Closed
    • Tuesday, January 3 through Friday, January 6: 8am-5pm

IU Kokomo

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Kokomo Help Desk
Chat: https://ithelplive.iu.edu/
Phone: 765-455-9315
Email: kohelp@iu.edu

Walk-in support

Walk-in support is available at Library (KA) 127:

  • Normal hours:
    • Monday-Tuesday: 8am-9pm
    • Wednesday: 8am-5pm
    • Thursday: 8am-9pm
    • Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Saturday, December 17 through Sunday, December 18: Closed
    • Monday, December 19 through Thursday, December 22: 8am-5pm
    • Friday, December 23 through Monday, January 2: Closed

IU Northwest

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Northwest IT Support Center
Chat: https://ithelplive.iu.edu/
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service

Walk-in support

Walk-in support is available at Hawthorn Hall 108:

  • Normal hours:
    • Monday-Thursday: 7:30am-5:30pm
    • Friday: 7:30am-4pm
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Monday, December 19 through Friday, December 23: 8am-5pm
    • Saturday, December 24 through Sunday, January 1: Closed
    • Monday, January 2: Resume normal hours

IU South Bend

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU South Bend IT Support Center
Phone: 574-520-5555
Email: helpdesk@iusb.edu

Walk-in support

Walk-in support is available at Education & Arts (EA) 1109:

  • Monday-Thursday: 8am-6pm
  • Friday: 8am-5pm:
  • Saturday-Sunday: Closed

IU Southeast

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Southeast Technology Services
Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form

Walk-in support

Walk-in support is available at the Support Center Front Desk, US 212:

  • Normal hours:
    • Monday-Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Winter break closures:
    • Closed Friday, December 23 through Monday, December 26
    • Closed Friday, December 30 through Monday, January 2

IUPUC

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IUPUC Information Technology
Phone: 812-375-7555
Email: coithelp@iupuc.edu

Walk-in support

Walk-in support is available at Learning Center (LC) 1507:

  • Normal hours:
    • Monday-Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Winter break hours: Closed Friday, December 23 through Monday, January 2; resume normal hours Tuesday, January 3

IU Fort Wayne

This is document abxl in the Knowledge Base.
Last modified on 2022-12-08 09:41:24.