ARCHIVED: At IU, how do I change or reset the passphrase on a group or departmental account?
All group or departmental accounts must have owners who are active faculty or staff members (as reported by HRMS). If the owner leaves the university or (through change of HR status) becomes ineligible to own a group account, the owned account(s) will be removed. To ensure the continuity of group accounts, see Transfer ownership of a group or departmental account.
Every group, department, or student organization account at Indiana University has an official sponsor, usually a faculty member of full time staff. The account sponsor is the only person authorized to change the group account passphrase, even if other people regularly log into and use the account.
Changing your IU group or departmental account passphrase
If you are the account sponsor, to change or synchronize your IU group or departmental passphrase:
- Close all applications other than your Internet browser, and log out
of any phones that function as clients for UniCom.
In your browser, if you're using the Account Management Service, in the left column, click . Otherwise, go to the Passphrase Maintenance page at:
https://passphrase.iu.edu/
- In the first field, enter your Network ID username; if you want to change the passphrase to a group or departmental account, enter the username of that account instead.
- In the next field, enter the Network ID passphrase.
- In the last two fields, enter the passphrase you want the account
to have. All accounts associated with the Network ID will be set to
this new passphrase.
For information on selecting a valid and secure passphrase, see Your IU passphrase.
- Click .
If you are not the account sponsor and need to change the passphrase
on a group or departmental account, you must obtain permission in
writing from the sponsor. This can be either a letter on
official IU letterhead, delivered in person to a UITS Support Center walk-in office, or an email
message to valid@indiana.edu that originates
from the sponsor's personal email account. The letter must
contain the username of the account (for example,
jediclub). It must explicitly grant you permission to
change the passphrase, and it must contain the sponsor's
University ID number. If you wish to have the passphrase
changed by mail, the sponsor will also need to include your
postal address. If the account sponsor elects to send an email message
to the Accounts Office, the message must specify whether you will
handle the change request by mail or by visiting the Support Center
walk-in office.
For more about walk-in support, see Contact your campus IT Support Center.
Note: Each letter or email message is effective only once. If you are not the account sponsor and you need to reset the passphrase more than once, you will need a new message from the account sponsor every time.
Resetting your IU group or departmental account passphrase
If you have forgotten your passphrase, you can have it reset and thereby get continued access to your IU technology accounts. Account sponsors for groups and departments have the following options for resetting their passphrases:
- In person: Take a photo ID to one of the UITS
Support Center walk-in offices. You will need to know your University
ID number. Once a consultant has confirmed your identity, allow 20
minutes for your passphrase change to be processed.
For more about walk-in support, see Contact your campus IT Support Center.
- By mail: If you cannot visit the Support Center,
you may obtain a Passphrase Change Form; see Request a passphrase reset by mail or fax
Print this form, fill it out, and either mail it to the address indicated on the form or fax it to 812-855-0354, attention VALID. A new passphrase will be generated and mailed to you in approximately one week.
For further help, contact your campus Support Center.
This is document agib in the Knowledge Base.
Last modified on 2018-01-18 12:26:49.