At IU, how do I change or reset the passphrase on a group or departmental account?

Every group, department, or student organization account has an official "owner" or sponsor, usually a faculty member. This account owner is the only person authorized to change the group account passphrase, even if other people regularly log into and use the account.

Changing your IU group or departmental account passphrase

If you are the account owner, to change or synchronize your Indiana University group or departmental passphrase:

1. Close all applications other than your Internet browser.

   In your browser, if you are using the Account Management Service, in the left column, click change current passphrase. Otherwise, go to the Passphrase Maintenance page at:

   https://passphrase.iu.edu/
2. In the first field, enter your Network ID username; if you want to change the passphrase to a group or departmental account, enter the username of that account instead.
   
   
3. In the next field, enter the Network ID passphrase.
   
   
4. In the last two fields, enter the passphrase you want the account to have. All accounts associated with the Network ID will be set to this new passphrase.

   You can use the Passphrase Maintenance page either to change all your passphrases at once or to synchronize all accounts under your Network ID to the same passphrase. For information on selecting a valid and secure passphrase, see Passwords and passphrases.

5. Click Change Passphrase.

If you are not the account owner and you would like to change the passphrase on an IU Bloomington group account, you must obtain permission in writing from the account owner. This can be either a letter on official IU letterhead, delivered in person to a UITS Support Center walk-in office, or an email message to  valid@indiana.edu  originating from the account owner's personal email account. The letter must contain the username of the account (for example, jediclub). It must explicitly grant you permission to change the passphrase, and it must contain the account owner's University ID number. If the account owner elects to send an email message to the Accounts Office, the message must specify whether you will handle the change request by mail or by visiting the Support Center walk-in office. If you wish to have the passphrase changed by mail, the account owner will need to include your postal address.

If you are not the account owner and you would like to change the passphrase on an IUPUI group account, the department chairperson must contact the Support Center to request a change in ownership.

For information about Support Center walk-in offices (hours and locations), see UITS Support Center walk-in locations and services.

Note: Each letter or email message is effective only once. If you are not the account owner and you need to reset the passphrase more than once, you will need a new message from the account owner every time.

Resetting your IU group or departmental account passphrase

If you have forgotten your passphrase, you can have it reset and thereby get continued access to your IU technology accounts. Account owners for groups and departments have the options below for resetting their passphrases.

• In person: Take a photo ID to one of the UITS Support Center walk-in offices. You will need to know your Social Security number or your University ID number. Once a consultant has confirmed your identity, allow 20 minutes for your passphrase change to process.

  For information about Support Center walk-in offices (hours and locations), see UITS Support Center walk-in locations and services.

• By mail: If you cannot visit the Support Center, you may obtain a Passphrase Change Form; see How can I request a passphrase reset by mail or fax?

  Print this form, fill it out, and either mail it to the address indicated on the form or fax it to 812-855-0354, attention VALID. A new passphrase will be generated and mailed to you in approximately one week.

For further help, contact your campus Support Center.

Also see:

• At IU, how can my group or department request a computing account?
• At IU, how do I request a departmental or group account?
• What is UITS policy on computing accounts for IUB and IUPUI student organizations?