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IUB Carry-in Consulting services and pricing

Carry-in Consulting is a fee-based service that the UITS Support Center provides to students, faculty, staff, and affiliates of Indiana University Bloomington. Carry-in Consulting handles software and operating system (OS) problems only, not hardware.

If you have hardware problems (e.g., a bad wireless card or a damaged CD-ROM drive), contact the manufacturer or a local computer repair store.

Carry-in Consulting provides the following services:

• OS installation: $75

  Initial charge includes the complete installation of an operating system and requested software; data backup up to 15 GB is also included. There is a $35 charge for any backup over 15 GB.

  As part of this service, if your network access has been disabled due to a University Information Policy Office (UIPO) block, Carry-in Consulting can re-enable your DHCP access after performing the rebuild and completing all steps required by UIPO.

  Note: You will need to provide your own OS installation disks. You can purchase these from IU; see At the Support Center walk-in location in the Wells Library at IUB, what products and services are available for purchase? You can purchase Mac OS X from the IU Bookstores.

• Data backup: $35

  Up to 100 GB of data is included per $35 charge. Data may be burned to a CD/DVD, transferred to an external drive provided by the customer, or stored on the Support Center storage servers for a period not exceeding 30 days.

• Other software services: starting at $35

  Services that do not fall under the above categories are subject to a minimum charge of $35. This fee includes up to five items; additional services may be requested for $5 per item. Examples of these services include administrator password resets (see Setting and resetting a Windows administrator password), software/driver installation, and network/security setup.

All work is performed at the Support Center walk-in office in the Information Commons on the first floor of the Herman B Wells Library. Service fees are due in full upon completion of service; for payment methods, see What payment methods does the IUB Support Center walk-in location in the Information Commons accept?

Note: You must bring your computer to the Support Center office; pick-up service is not available. For laptops, be sure to bring your power cord as well. The service is first-come, first-served with an average turnaround time of two business days. During heavy volume periods (e.g., virus outbreaks, move-in week, and the first two weeks of the fall semester), the average turnaround time is three or more business days.

If you have additional questions, contact IUB Carry-in Consulting at 812-856-3190.