At IU, how do I configure Outlook Express for Windows to read my mail on the Cyrus mail system?
Important: UITS is preparing to retire the Cyrus (Webmail) service, and users can no longer create new Cyrus accounts. Current users are not affected at this time, and will be given at least six months' notice before Cyrus is discontinued. For more information, see About the Cyrus (Webmail) retirement.
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Note: If you only need to update a previously working Outlook Express 6.x for Windows configuration to work with the SMTP authentication requirements at IU, you can download a utility to do this from IUware.
Using the Internet Connection Wizard
Microsoft Outlook Express uses the Internet Connection
Wizard to help you configure your email accounts. If you've never used
Outlook Express for email, the Internet Connection Wizard should start
the first time you launch Outlook Express. If you've already
configured your account and wish to reconfigure or add another account
(or if the Internet Connection Wizard fails to start), you will need
to manually start the Internet Connection Wizard. To do so, in Outlook
Express, from the
Tools menu, select
Accounts... , and then click
Mail... to start the Internet Connection Wizard and continue
following the directions below:
- You will be prompted for your "Display name". Enter your
full name and click
I already have an email address that I'd like to use, enter your Indiana University email address, and click
If you are unsure of your exact IU email address, see At IU, what is my email address?
- For the incoming mail server type, select
IMAP. For the name of your incoming mail server, type
In the "Outgoing" or "SMTP" server field, type:mail-relay.iu.edu Click
- Type your username. If you wish the system to remember your
password (only recommended for computers that are physically secure),
enter your password. Otherwise, deselect the
Remember Passwordcheckbox. Leave the
Log in using Secure Password Authenticationcheckbox deselected. In Outlook Express 4 (but not 5 or 6), it will also prompt you for a "Friendly name:" (enter something you associate with the server and account, such as
My Cyrus Account), and a "Connection type:". Choose the connection type as follows:
- If you wish to dial up automatically when you start Outlook
Connect using my phone line. If you have an existing dial-up connection you'd like to use, click the radio button next to
Use an existing dial-up connection. Select the connection you wish to use from the list, and then click
Next. To create a dial-up connection, see About campus modem pools.
- If you usually connect with Dial-up Networking or the
communications software available from IUware before you
start Outlook Express, choose
I will establish my Internet connection manually.
- If your computer has a direct Ethernet connection,
- If you wish to dial up automatically when you start Outlook Express, choose
Next, and then
Finish. If you are prompted to download the folder list for the IMAP account, click
- From the
Accounts.... Highlight the account you just created.
- Click the
Propertiesbutton, and then the
Generaltab. Under "Mail Account", enter a name such as
My IMAP Account.
- Click the
Serverstab, and, under the "Outgoing Mail Server" section, make sure the checkbox for
My server requires authenticationis selected. Make sure the checkbox for
Log on using Secure Password Authenticationis not selected.
- Click the
Advancedtab, and, under both the "Outgoing mail (SMTP)" and "Incoming mail (IMAP)" sections, make sure the checkboxes for
This server requires a secure connection (SSL)are selected.
OK, and then
Close. When you close the
Internet Accountsdialog box, you will be asked if you wish to download folders from the mail server you just added. Click
- You will be prompted for your password. Then you should see a
connection screen confirming your download.
Show/Hide IMAP Folderswindow will appear. By default, all folders on your mail server are listed. Select all folders you do not wish to be displayed in Outlook Express and click
Hide. You can click the
Visibletab to confirm which folders will be displayed. Click
- In the folder list in the left pane, you will see a set of Local
Folders and a set of folders for each account you have set up. To read
new mail for an account, click
Inboxunder the account name.
Don't save items to the Local Folder structure unless you want them saved only to the computer you are using at that time. Once you save an item to the Local Folder structure, the item is not accessible from the server or from other computers.
If you cannot send email, you may need to use a different port for
your outgoing server. If port 25 does not work, try port 465, and
vice versa. From the
Tools menu, select
Accounts... . Highlight the appropriate account and
Properties button. Click the
tab. Change the number in the "Outgoing mail (SMTP):" field from
465 or vice versa. If you still cannot
send email, contact your Internet service provider (ISP).
Editing an existing account
To edit an existing account configuration, from the
Accounts... . Highlight the account you wish
to edit, click
Properties, and make your desired changes.
OK, and then close the
Internet Accounts window.
Seeing all your folders
If you have folders in IU Webmail that don't appear in Outlook Express:
- After following the steps above and making sure Outlook Express
can download messages from your Inbox, right-click the account name in
the folder list and choose
- Click each folder you would like to access, and then click
Show. A folder icon will appear after each folder you subscribe to.
- When you're finished, click
Closeat the bottom.
The folders will be listed under the Inbox; you may have to click the
+ (plus sign) to see them.
Last modified on March 05, 2014.