When printing at IUB, how do I get a refund for unacceptable printouts?
The information in this document applies to printouts you make in the Indiana University Bloomington Student Technology Centers (STCs) and Residential Technology Centers (RTCs).
Conditions for refunds
STC offers refunds for pages that are unacceptable due to printer failure or poor printer quality (e.g., low toner, smudges, wrinkles in pages).
STC does not offer a refund if a page prints correctly but does not meet your expectations (e.g., color mismatching, improper formatting, incorrect font, or the wrong orientation). STC also does not offer refunds if you accidentally send a print job to a printer in a different STC or if another person takes your print job.
Note: STC does not offer credit for documents printed by mistake. If you accidentally send a very long job, you should immediately ask the consultant on duty to cancel it. Only Technology Center Consultants can stop a print job after it has been sent to the printer and recorded by UnipriNT (the printing allotment manager).
The consultant can sometimes stop a print job before more than a few pages are printed. If the bulk of the output from a large job never prints because the consultant cancelled the job (accidentally or on purpose), have the consultant make a Request for Credit on your behalf.
Getting a refund
Credit for damaged or unprinted output is available upon request. Please see the consultant as soon as possible after your loss. If a consultant is not on site, you may call 812-855-3802 for assistance.
For more about the UITS Student Technology Centers, including site locations, hours, printing practices, and available software and hardware, see:
Note: To avoid unexpected charges on your bursar bill, check your IUB printing allotment or IUPUI printing allocation regularly.
Last modified on March 21, 2011.
