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In Windows 2000 or XP Professional, why is the option to create a VPN connection unavailable?

Note: At Indiana University Bloomington and IUPUI, you can access the wireless network without using VPN. See What is IU Secure?

Note: A new service, SSL VPN, replaces Indiana University's IPsec- or PPTP-based VPN service. See At IU, what is the SSL VPN service and how do I connect? On July 13, 2009, UITS will retire the PPTP VPN servers; while the IPsec VPN servers will remain available, UITS recommends switching to SSL VPN if your campus supports it.

In Windows 2000 or XP Professional, if the option to create a virtual private network (VPN) connection is not available, you may not have the Remote Access Connection Manager service running. (Typically the option appears grayed out when it's not available.)

Additionally, in Windows XP Professional, Service Pack 1 (SP1) can sometimes conflict with the Remote Access Connection Manager. If you encounter problems (such as "Access denied" or "...failed to start" errors), either remove and reinstall SP1, or upgrade to the latest service pack; see What is Windows XP Service Pack 3, and how do I install it?

To determine if the Remote Access Connection Manager service is running on your computer:

  1. From the Start menu, select either Control Panel, or Settings and then Control Panel.

  2. Double-click Administrative Tools, and then double-click Services.

  3. Locate "Remote Access Connection Manager" in the list of services. In the "Status" column, if the word "Started" does not appear, the service is not running, and you will need to follow the steps below to enable it.

    Note: The Remote Access Connection Manager service depends on the Telephony service to also be running. Locate "Telephony" in the list, and see if it also shows the word "Started" under "Status". If not, you must follow these steps for that service as well.

To enable the Remote Access Connection Manager (or Telephony):

  1. Repeat steps 1 and 2 above to open the Services control panel.

  2. Double-click Remote Access Connection Manager (or Telephony).

  3. In the resulting dialog box, in the drop-down list next to "Startup type:", choose Automatic. (This will make the service automatically start whenever you turn on your computer.)

  4. In the "Service status:" section, click Start.

  5. Click OK, and then close the Services control panel.

The option to create a VPN connection should now be available.

Also see:

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Last modified on May 13, 2009.
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