ARCHIVED: In Falcon, what is an assignment group?

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Note: Falcon is being replaced with ARCHIVED: a service desk system from Numara Software. For details, see the UITS Service desk implementation project page.

In Falcon, an assignment group is used to cluster support providers and provide common access to support utilities for their functional unit or department. If you have questions about how your unit or department handles these utilities, contact the manager of your unit or department. The following Falcon features are specific to each assignment group:

Contact queue
Incident queue
Web form submission
Email submission
Queue notification
Alert stage notification