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About the IU BlackBerry Enterprise Server (BES) and BES accounts

Note: The BlackBerry Enterprise Server (BES) service will be retired by January 1, 2015; see About the BES retirement. As of January 1, 2013, no new BES accounts are being created. UITS recommends you replace your BlackBerry with a device that is ActiveSync compatible. To learn more about ActiveSync, see What is Exchange ActiveSync?

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How email redirection works

A BlackBerry device requires a special data plan (from your cellular provider) and a redirector to forward email from your mailbox to the wireless network provider and then to your device. Two options for redirectors are available:

  • The BlackBerry Desktop Redirector runs on your personal computer, monitoring your mailbox and redirecting a copy of each new message it finds.

  • A redirector can also be a server that does the same for many people's mailboxes at once. At Indiana University, UITS provides a large enterprise solution, the BES Redirector, for those with an Exchange account.

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Advantages of using the IU BES

For the following reasons, UITS recommends that you use the IU BES Redirector rather than the Desktop Redirector:

  • If you use the Desktop Redirector, your computer must be running the Desktop Redirector and be logged into the mail server at all times. Simply turning the computer on is not sufficient, as the Desktop Redirector cannot be installed as a service; it must run as a desktop application. Using the IU BES Redirector (again, only if you have an Exchange account) frees you from this constraint.

  • The IU BES service allows for centralized management of BlackBerry accounts, which can help UITS quickly troubleshoot and fix problems.

  • The IU BES Redirector provides features unavailable through the Desktop Redirector:

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How to get an account

Your department's telecommunications coordinator must authorize the request for a departmentally purchased account on the BES Redirector service at IU. Your coordinator will need your username and the departmental account number for billing in order to make the request.

If you do not know who your telecommunications coordinator is, at IU Bloomington, call 812-856-2287; at IUPUI, call 317-274-3004. You can also email Telecom Consulting.

To request the account, coordinators should send the individual's name, email address, and account number to commreq@iu.edu .

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How to cancel your account

To cancel your IU BES account, send email to commreq@iu.edu requesting disconnection from the IU BES.

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Last modified on December 04, 2012.

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