For discounted rates with AT&T, how do I set up a new plan or move an existing one?

For information about IU's agreement with AT&T (and before you purchase a plan), see Details about IU's agreement with AT&T for personal discounted rates.

On this page:

• Setting up a new AT&T plan online
• Moving an existing plan
• Visiting an AT&T store
• Getting help

Setting up a new AT&T plan online

To receive the IU discount for new AT&T service online:

1. Visit the UITS AT&T page.
2. Click either Student Online Ordering or Faculty and Staff Online Ordering.
3. Enter your Network ID.
4. Once verified, click Continue to open a new window to the AT&T page.
5. On the AT&T page, click the icon for your campus.
6. Click Select next to your university status again.
7. You are now ready to shop for a phone and service plan.

Back to top

Moving an existing plan

You may move your existing AT&T plan either online or in person at an AT&T store. You do not need to extend your contract to receive the discounted rate; however, a few restrictions will apply.

To add the discount to an existing AT&T account online, complete and submit the enrollment form, and wait for an email to arrive in your IU account. When the message arrives from AT&T, click Validate Now, and select the appropriate group. The discount will start showing up on your bill in one to two billing periods.

To verify that the discount is on your account, look in the "Credits, Adjustments and Other Charges" section for "National Account Discount".

You may also move your existing AT&T plan to the discounted rate by visiting a local, corporately owned AT&T store; see below.

Back to top

Visiting an AT&T store

When you visit an AT&T store regarding the IU agreement (whether for new or existing service), be sure to have your university identification with you.

The stores near IU campuses listed below are owned by the AT&T corporation. Only AT&T-owned stores sell the iPhone. Other stores that sell AT&T services, but are independent of AT&T ownership, may or may not offer the IU discount. Ask whether the store personnel can process discount code FAN #96047 (for students) or FAN #96046 (for faculty and staff).

Note: The following table may not show every AT&T store in the listed cities or metropolitan areas. You can search for the nearest store to your location at the AT&T Store Locator; be sure to note whether the store is a corporately owned store or an independent authorized retailer. If you live outside Indiana, or not close to an AT&T store, your best option is still to order online.

Back to top

Getting help

AT&T subscribers on the IU discount plan can access a special Business End User Care support hotline, available 24 hours a day, with greatly reduced hold times for support. Call 800-331-0500.

For questions regarding billing or service, or for problems with your equipment, you can dial 611 from your AT&T phone. Alternatively, phone AT&T Customer Care at 800-331-0500, or visit your local AT&T store; see AT&T Store Locator.

Back to top

Comments/Questions/Corrections