In ArcGIS Desktop, how do I correct a fatal error resulting in automatic shutdown?

If the startup file in ArcGIS Desktop or component applications (e.g., ArcGlobe, ArcScene) is corrupt, a fatal error can occur. Renaming or deleting the existing startup file will often resolve the error. Once the corrupted startup file is removed, ArcGIS will create a new startup file after the application is launched. To remove the startup file:

1. Make sure all ArcGIS applications are closed.
   
   
2. Navigate to the folder containing the startup file for the component you wish to repair. In Windows Vista, the file is located in C:\Users\username\AppData\Roaming\ESRI. In Windows XP, the file is located in C:\Documents and Settings\username\Application Data\ESRI. If you cannot see the Application Data folder, open Windows Explorer, and then under the Tools menu, select the option to display hidden files and folders.

   Note: If you delete the startup file of an ArcGIS application, you will lose any customizations you made to that application, including VBA code, buttons, options, and settings.

   Application	File to delete
   ArcCatalog	Normal.gxt
   ArcGlobe	Normal.3dt
   ArcMap	Normal.mxt
   ArcReader	ArcReader.art
   ArcScene	Normal.sxt
   ArcToolbox	ArcToolbox.dat

3. After deleting the application startup file, start the desired ArcGIS application.
   
   
4. If applicable, reset or import your previous options and customizations.

For more information, see the ESRI Support article Error: ArcMap.exe has generated errors and will be closed by Windows.

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