Getting started with Unified Messaging Service (UMS) voice mail for campus housing residents at IUB and IUPUI

On this page:

• What is UMS?
• Basic features
• Advanced features
• Where to get help

What is UMS?

Unified Messaging Service (UMS) is a voice mail service available for students in campus housing at Indiana University Bloomington and IUPUI. With UMS, you can store voice messages in your email mailbox, and use your email client or the telephone user interface (TUI) to access these messages.

To create your UMS voice mail account:

1. Go to the UMS Voicemail page at: https://umsweb.iu.edu/
2. Click click here to create your UMS voicemail account.
   
   
3. Enter your Network ID.
   
   
4. Follow the prompts.

Basic features

For information on the basic features of UMS, see:

• At IU, how do I set up my UMS voice mail?
• In UMS, how do I check my voice mail?
• How can I use UMS from off campus?
• For UMS, how can my name play before the voice mail greeting?
• How do I forward a UMS voice mail message?
• When I call UMS to listen to my messages, how can I control what information I hear?
• In UMS voice mail, how do I change my greeting?
• In UMS, how do I change my status?
• At IU, how do I transfer a call directly to a UMS mailbox?

Advanced features

With UMS, you can use several advanced features unavailable with traditional voice mail, such as the following:

• Forward: Forwards specific inbound phone calls to a designated local or campus phone number (but not long distance)
  
  
• Notify Me: Sets inbound phone calls to notify you by email of specific types of incoming calls, or sets your phone calls to notify you of specific callers' voice mail messages. (Use this to send text messages to cell phones or pagers.)
  
  
• Do Not Disturb: Ensures you are not disturbed by certain callers by redirecting calls to your voice mail
  
  
• Custom Greeting: Sets a specific text greeting for specific callers
  
  
• Forward Copy: Forwards a copy of your voice mail to an email address

Where to get help

If you have questions about UMS or need help, contact UITS Support Center Telephone Services at 812-855-4455 or  resreq@indiana.edu .

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