ARCHIVED: Set up Outlook for Windows to access your IU Exchange account

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Before you begin

Note:
If you've already been migrated to Exchange Online, instead see Configure Exchange Online with Outlook or Windows Mail.
Note:
To successfully configure Exchange in Microsoft Outlook for Windows, your NTLM settings need to be set to NTLMv2 response only/refuse LM and NTLM. If you've recently installed or reinstalled Windows, your NTLM settings may not be set correctly, often causing re-prompts for your IU username and passphrase. If Outlook does not accept your credentials and you're sure you've typed them correctly, check and correct your NTLM settings.

Choose the appropriate instructions below to set up Outlook to connect to an Exchange email account at Indiana University:

Note:
In either set of instructions, replace username with the IU username associated with the Exchange account you are configuring. If you are configuring Outlook to access an Exchange mailbox associated with an IU group account, use the group account's username in place of username. To access your personal IU Exchange account, replace username with your personal IU username.
Note:
Microsoft recommends using Cached Exchange Mode for Exchange Online. Cached Exchange Mode is usually on by default. If you do not have it turned on, see the directions to toggle it on.

Create an email profile and add an Exchange account

Outlook 2019 and Outlook 2016

  1. Open Outlook. If you are prompted to create a new profile, enter a name (for example, IU Exchange), and then click OK.
  2. If your computer is joined to the IU ADS domain, Outlook will detect your name and IU email address (for example, username@iupui.edu) automatically.

    If your computer is not joined to the IU ADS domain, you must enter the appropriate IU username followed by @exchange.iu.edu; for example:

    username@exchange.iu.edu
    Note:
    If using @exchange.iu.edu doesn't work, you may need to enter your primary IU email address instead (for example, username@iupui.edu).
  3. From the list of account types, choose Exchange.
  4. If your computer is not joined to the IU ADS domain, you will be prompted to log in:
    • In Windows 10, choose More options, and then Use a different account.
    • In Windows 8.x, choose Use another account.

    Enter ads\username and the corresponding IU passphrase.

  5. Click Next, uncheck Set up Outlook Mobile on my phone, too, and then click Finish.

Outlook 2013 and Outlook 2010

  1. Open Outlook:
    • If you see a "Welcome" splash screen, click Next.
    • If you see "Do you want to set up Outlook to connect to an email account?", select Yes, and then click Next.
    • If you are prompted to create a new profile, enter a name (for example, IU Exchange), and then click OK.
  2. If your computer is joined to the IU ADS domain, Outlook will detect your name and IU email address (for example, username@iupui.edu) automatically.

    If your computer is not joined to the IU ADS domain, you must enter:

    • Your name
    • The appropriate IU username followed by @exchange.iu.edu; for example: 
      username@exchange.iu.edu
    • The corresponding IU passphrase
  3. If your computer is not joined to the IU ADS domain, you will be prompted to log in:
    • In Windows 10, choose More options, and then Use a different account.
    • In Windows 8.x, choose Use another account.

    Enter ads\username and the corresponding IU passphrase.

  4. Click Next, and then click Finish.

Add an Exchange account in the Control Panel

  1. From the Windows Start or charms bar menu, select Control Panel, or Settings and then Control Panel.

    Alternatively, from the Windows Start menu, type Control Panel, and then press Enter. If you are using 64-bit Windows, select Control Panel, and then View 32-bit Control Panel Items.

  2. If you're not already in Classic View, switch to it; for help, see ARCHIVED: Get around in Windows.
  3. Double-click Mail or Mail (32-bit).
  4. Click E-mail Accounts.
  5. In the "Account Settings" window, on the E-mail tab, click New....
  6. If your computer is joined to the IU ADS domain, Outlook will detect your name and IU email address (for example, username@iupui.edu) automatically.

    If your computer is not joined to the IU ADS domain, you must enter:

    • Your name
    • The appropriate IU username followed by @exchange.iu.edu; for example: 
      username@exchange.iu.edu
    • The corresponding IU passphrase
  7. If your computer is not joined to the IU ADS domain, you will be prompted to log in:
    • In Windows 10, choose More options, and then Use a different account.
    • In Windows 8.x, choose Use another account.

    Enter ads\username and the corresponding IU passphrase.

  8. Click Next, and then click Finish.

Related documents

Your IU email address

This is document aurj in the Knowledge Base.
Last modified on 2021-04-13 08:32:51.