At IU, how can I read my email on my iPhone, iPod touch, or iPad through an IMAP connection?

Note: Apple uses the term iPhone to refer to the software and configuration of the iPhone, iPod touch, and iPad. Here, iPhone describes all these devices.

On this page:

• Overview and recommendations
• Preparing your Imail or Umail account
  • Enabling IMAP for Imail
  • Enabling IMAP for Umail
• Configuring IMAP

Overview and recommendations

These instructions describe how to manually configure your iPhone to access your Indiana University email through IMAP:

• Exchange: If you have an IU Exchange account, UITS highly recommends you connect using Exchange ActiveSync, which will allow you a much greater range of features than IMAP; IMAP is most often only necessary if you are adding multiple Exchange accounts to your iPhone. See At IU, how can I access my Exchange account on my iPhone, iPod touch, or iPad?
  
  
• Imail or Umail: If you have an Imail or Umail account, UITS recommends that you connect using Exchange ActiveSync or a Gmail connection, respectively. See At IU, how can I read my Imail or Umail on my iPhone, iPod touch, or iPad?
  
  
• Cyrus: If you have a Cyrus (Webmail) account, you should use an IMAP connection as described in this document.

When synchronized with your Mac or Windows computer, your device can automatically configure email settings to access IU email systems. For more, see iPhone support.

To set up your account, you should have a reliable Wi-Fi Internet connection. When you finish entering your mail settings, the device will check them by connecting to your account. For more, see IU Secure wireless connections: iPhone, iPod touch, or iPad.

For help and information about Apple mobile devices, see iPhone Support, iPod touch Support, and iPad Support.

Preparing your Imail or Umail account

Because your IU passphrase will not work with Imail or Umail on your iPhone, you must first create a vendor password; see At IU, how do I set or reset my vendor password for Imail or Umail?

Enabling IMAP for Imail

IMAP is enabled for your Imail account after you log in for the first time; see Accessing your Imail.

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Enabling IMAP for Umail

To enable IMAP for your Umail account:

1. Log into Umail using a web browser; see Accessing your Umail.
   
   
2. At the top right of the Umail interface, click the gear icon and choose Mail settings. Then, click Forwarding and POP/IMAP.
   
   
3. In the "IMAP Access:" section, under "1. Status:", select Enable IMAP.
   
   
4. Click Save Changes.
   
   Note: It may take up to 24 hours for the changes to take effect.

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Configuring IMAP

Note: Before storing personal information in your iPhone, iPod touch, or iPad, the University Information Security Office strongly recommends configuring a passcode. See With an iPhone, iPod touch, or iPad, how can I secure my data?

Once you have prepared your account, you can configure your iPhone to make an IMAP connection.

Note: If you are connecting to your Exchange account, your iPhone will try to create a secure (SSL) connection to the Exchange server. If it cannot create an SSL connection, it will try a non-SSL connection. To override the SSL setting, go to Settings > Mail, Contacts and Calendars. Select your Exchange account, tap Account Info, and then toggle the Use SSL slider. On this screen, you can also verify if SSL is already enabled.

1. From the Home screen, choose Settings > Mail, Contacts, and Calendars > Add Account... > Other. On the Other screen, tap Add Mail Account.
   
   
2. Next to "Name", enter your real name.
   
   
3. Next to "Address", enter your email address.

   If you are unsure of your exact IU email address, see At IU, what is my email address?

4. Next to "Description", enter a description of your account (e.g., Imail).
   
   
5. Next to "Host Name", enter the appropriate address for your email service:
   
   

   Imail	pod51000.outlook.com
   Umail	imap.gmail.com
   Cyrus (Webmail)	imap.iu.edu
   Exchange	imap.exchange.iu.edu

   
   
6. Next to "Username" and "Password", enter the appropriate settings for your email service:
   
   

   	Username	Password
   Imail	username@imail.iu.edu , where username is your Network ID username	Your Windows Live password
   Umail	username@umail.iu.edu , where username is your Network ID username	Your Umail vendor password
   Cyrus (Webmail)	Your Network ID username	Your Network ID passphrase
   Exchange	Your Network ID username	Your Network ID passphrase

   
   
7. Next to "SMTP" or "Outgoing Host", enter the appropriate address for your email service:
   
   

   Imail	pod51000.outlook.com
   Umail	smtp.gmail.com
   Cyrus (Webmail)	mail-relay.iu.edu
   Exchange	mail-relay.iu.edu

   
   
8. If prompted, next to "Username" and "Password", enter the appropriate settings for your email service (see step 6).
   
   
9. The remaining iPhone settings are optional. Enter them if you wish, and then tap Save.
   
   
10. The iPhone may fail when it tries to validate your settings. Tap OK to clear any error messages, and then tap Save again.
    
    
11. Return to the Home screen, and then tap Mail. Your email should appear in a few moments.

Note: Cyrus users need to make a further configuration change to ensure that mail sent from the iPhone is saved on the Cyrus server. After you have configured your account as above, to change your mail settings, see In Cyrus mail, how do I find messages sent from my iPhone, iPod touch, or iPad?

For help configuring IMAP, contact your campus Support Center.

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