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At IU, how can I read my email on my iPhone, iPod touch, or iPad through an IMAP connection?

Note: Apple uses the term iPhone to refer to the software and configuration of the iPhone, iPod touch, and iPad. Here, iPhone describes all these devices.

On this page:


Overview and recommendations

These instructions describe how to manually configure your iPhone to access your Indiana University email through IMAP:

When synchronized with your Mac or Windows computer, your device can automatically configure email settings to access IU email systems. For more, see iPhone support.

To set up your account, you should have a reliable Wi-Fi Internet connection. When you finish entering your mail settings, the device will check them by connecting to your account. For more, see IU Secure wireless connections: iOS (iPhone, iPod touch, or iPad).

For help and information about Apple mobile devices, see iPhone Support, iPod touch Support, and iPad Support.

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Preparing your Imail or Umail account

Because your IU passphrase will not work with Imail or Umail on your mobile device, you must first create a vendor password; see At IU, how do I set or reset my vendor password for Imail or Umail?

Enabling IMAP for Imail

IMAP is enabled for your Imail account after you log in for the first time; see Accessing your Imail.

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Enabling IMAP for Umail

See How do I enable IMAP for my Umail account?

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Configuring IMAP

Note: Before storing personal information in your iPhone, iPod touch, or iPad, the University Information Security Office strongly recommends configuring a passcode. See How can I secure my iPhone, iPad, or iPod touch?

Once you have prepared your account, you can configure your iPhone to make an IMAP connection.

Note: If you are connecting to your Exchange account, your iPhone will try to create a secure (SSL) connection to the Exchange server. If it cannot create an SSL connection, it will try a non-SSL connection. To override the SSL setting, go to Settings > Mail, Contacts, and Calendars. Select your Exchange account, tap Account Info, and then toggle the Use SSL slider. On this screen, you can also verify if SSL is already enabled.

  1. From the Home screen, choose Settings > Mail, Contacts, and Calendars > Add Account... > Other. On the Other screen, tap Add Mail Account.

  2. Next to "Name", enter your real name.

  3. Next to "Address", enter your email address.

    Note: In iOS, if you enter your email address as username@indiana.edu, it will automatically be processed as an Exchange account. Cyrus accounts only work properly if you enter your email address as username@imap.iu.edu, where username is your Network ID username.

    If you are unsure of your exact IU email address, see At IU, what is my email address?

  4. Next to "Description", enter a description of your account (e.g., IU email).

  5. Next to "Host Name", enter the appropriate address for your email service:

    Imail outlook.office365.com
    Umail imap.gmail.com
    Cyrus (Webmail) imap.iu.edu
    Exchange imap.exchange.iu.edu

  6. Next to "Username" and "Password", enter the appropriate settings for your email service:

      Username Password
    Imail username@imail.iu.edu , where username is your Network ID username Your Windows vendor password
    Umail username@umail.iu.edu , where username is your Network ID username Your Umail vendor password
    Cyrus (Webmail) Your Network ID username Your Network ID passphrase
    Exchange Your Network ID username Your Network ID passphrase

  7. Next to "SMTP" or "Outgoing Host", enter the appropriate address for your email service:

    Imail outlook.office365.com
    Umail smtp.gmail.com
    Cyrus (Webmail) mail-relay.iu.edu
    Exchange mail-relay.iu.edu

  8. If prompted, next to "Username" and "Password", enter the appropriate settings for your email service (see step 6).

  9. The remaining iPhone settings are optional. Enter them if you wish, and then tap Save.

  10. The iPhone may fail when it tries to validate your settings. Tap OK to clear any error messages, and then tap Save again.

  11. Return to the Home screen, and then tap Mail. Your email should appear in a few moments.

Note: Cyrus users need to make a further configuration change to ensure that mail sent from the iPhone is saved on the Cyrus server. After you have configured your account as above, to change your mail settings, see In Cyrus mail, how do I find messages sent from my iPhone, iPod touch, or iPad?

For help configuring IMAP, contact your campus Support Center.

Note: If you are having trouble sending and receiving mail on your iOS device, you may want to remove the email account and then re-add it. Check your device instructions for assistance.

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This is document avir in domain all.
Last modified on March 12, 2014.

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