IU UniCom feature comparison

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Introduction

Note: For Mac users, UITS recommends Lync for Mac to connect to UniCom at Indiana University. Communicator for Mac and Messenger for Mac are not supported.

For Indiana University's UniCom service, the features you can use depend on your configuration, as well as on what equipment and software you have. The main differences between the configurations relate to the connection between your phone line and the phone features available through UniCom:

In UniCom Basic, your office phone line and the UniCom phone capability operate mostly independently of each other, so UniCom calls and regular calls will function differently. Students may also use UniCom Basic, since no phone number is associated with UniCom calls.
In UniCom Enterprise Voice, your phone line is routed exclusively through UniCom, allowing maximum integration between phone and computer features. UniCom Enterprise Voice includes all the features of UniCom Basic. Only faculty and staff are eligible for Enterprise Voice.

See the table below for detailed descriptions.

In UniCom Enterprise Voice, you can only associate one phone line with UniCom. If you have multiple phone lines, you may want to discuss your situation with IU Telecommunications to determine what configuration is best for you. Call 812-856-2287 (IUB) or 317-274-3004 (IUPUI).

To change your UniCom mode, fill out the Telecommunications Request Form.

Features

UniCom Basic
Prerequisites	Features
Computer Windows: Use Lync. Mac: Use Lync for Mac. Note: Pidgin is an available third-party client for Linux; however, support at IU is limited, and functionality may not correspond precisely to Lync.	Manage a contact list View availability of contacts Look up names and phone numbers using the Global Address List Send and receive instant messages (IM) with other UniCom users or public IM contacts; see About public IM connectivity with UniCom. Join or invite other UniCom users into instant messaging conferences Share your desktop with others Securely transfer files to another person in an IM conversation (not available in IM conferences) Invite anyone into an instant messaging conference
Microsoft Outlook	Presence information updated from Outlook calendar (e.g., "In a meeting") Schedule a Lync or dial-in conference Send an instant message from within an email message
Headset with microphone See About equipment for use with UniCom.	Make and receive audio calls with other UniCom users Join or invite other UniCom users into audio conferences Answer and manage multiple calls with other UniCom users simultaneously Record Lync calls; see In IU's UniCom system, is there a record of my calls and IM conversations?
Webcam See About equipment for use with UniCom.	Make and receive video calls with other UniCom users Join or invite other UniCom users into video conferences
Mobile device running iOS, Android, or Windows Phone Lync mobile client for your device; see At IU, what mobile clients can I use with UniCom?	View and change presence information Send and receive instant messages Join audio conferences
UniCom Enterprise Voice
Unique phone number Lync client (either Windows or Mac versions) Exchange mailbox (for voice mail; see With UniCom Enterprise Voice, how can I use voice mail if I choose not to have an IU Exchange account?) Specific prerequisites listed under UniCom Basic for relevant features. Notes: Faculty/staff only Your traditional office telephone will be replaced with a headset or telephone optimized for UniCom; see About equipment for use with UniCom. This mode replaces the Unified Messaging Service (UMS); your UMS account will be deactivated. See UMS and UniCom Enterprise Voice feature comparison.	Includes all features of UniCom Basic mode Redirect incoming calls to voice mail or another phone (e.g., your mobile phone) while your phone is ringing Forward all calls to voice mail, another phone, or a contact Ring another number at the same time your number rings Apply call forward settings according to working hours Receive voice mail in Outlook inbox Access voice mail service using automatic speech recognition Retrieve voice mail without PIN Outlook Voice Access to calendar, email, contacts, and directory Play voice mail to a phone number Record separate Out of Office voice mail greetings
Lync for Windows	Assign delegates for screening calls and placing calls on your behalf Configure a team-call group to receive incoming calls

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Last modified on February 06, 2013.