IU UniCom feature comparison
On this page:
Introduction
Note: For Mac users, UITS recommends Lync
for Mac to connect to UniCom at Indiana
University. Communicator for Mac, available with Office
2011, still works with UniCom, but has fewer features. Messenger for
Mac is not supported.
For Indiana University's UniCom service, the features
you can use depend on your configuration, as well as on what equipment
and software you have. The main differences between the
configurations relate to the connection between your phone line and
the phone features available through UniCom:
- In UniCom Basic, your phone line and the UniCom phone capability
operate mostly independently of each other, so UniCom calls and
regular calls will function differently.
- In UniCom Enterprise Voice (formerly UniCom with Outlook Voice
Mail), your phone line is routed exclusively through UniCom, allowing
maximum integration between phone and computer features. UniCom
Enterprise Voice includes all the features of UniCom Basic.
See the table below for detailed descriptions. No service charges
apply, regardless of which mode you use.
In UniCom Enterprise Voice, you can only associate one phone
line with UniCom. If you have multiple phone lines, you may want to
discuss your situation with a Telecommunications Consultant to
determine what configuration is best for you. Call 812-856-2287 (IUB)
or 317-274-3004 (IUPUI).
To change your UniCom mode, contact your department's
telecommunications coordinator. See At IU, how do faculty and staff request telephone service in an office?
Features
| UniCom Basic
|
|---|
| Prerequisites |
Features
|
Computer
- Windows: Use Lync
- Mac: Use Lync for Mac
- Linux: Use Communicator Web Access
|
- Manage a contact list
- View availability of contacts
- Look up names and phone numbers using the Global Address List
- Send and receive instant messages (IM) with other UniCom users or
public IM contacts; see About public IM connectivity with UniCom.
- Join or invite other UniCom users into instant messaging
conferences
- IM through browser using Communicator Web Access
|
| Windows 7, Vista or XP
|
- Share your desktop with others
- Securely transfer files to another person in an IM conversation
(not available in IM conferences)
- Invite anyone into an instant messaging conference
|
| Microsoft Outlook |
- Presence information updated from Outlook calendar (e.g., "In a meeting")
- Schedule a Lync or dial-in conference
- Send an instant message from within an email message
|
| Headset with microphone
See About equipment for use with UniCom.
|
- Make and receive audio calls with other UniCom users
- Join or invite other UniCom users into audio conferences
- Answer and manage multiple calls with other UniCom users
simultaneously
- Incoming call notification functions as caller ID for calls from
other UniCom users
|
| Webcam
See About equipment for use with UniCom.
|
- Make and receive video calls with other UniCom users
- Join or invite other UniCom users into video conferences
|
|
|
- View and change presence information
- Send and receive instant messages
- Join audio conferences
|
| Unified Messaging Service (UMS) account |
Note: For UniCom Basic users, UMS works for
regular phone calls, but unanswered Lync calls will not roll
over to UMS.
|
| UniCom Enterprise Voice
(formerly UniCom with Outlook Voice Mail)
|
|---|
- Unique phone number
- Lync client
- Headset with microphone or telephone optimized for UniCom; see
About equipment for use with UniCom
- Exchange mailbox
- Specific prerequisites listed under UniCom Basic for relevant
features.
Notes:
- Faculty/staff only
- A traditional office telephone will not work with
this service; if you have a traditional phone, your phone line will
seem to be dead. However, phone line charges will still apply.
- This mode replaces the Unified Messaging Service (UMS); your UMS
account will be deactivated. See UMS and UniCom Enterprise Voice feature comparison.
|
-
Includes all features of UniCom Basic mode
- Redirect incoming calls to voice mail or another phone (e.g., your mobile
phone) while your phone is ringing
- Forward all calls to voice mail, another phone, or a contact
- Ring another number at the same time your number rings
- Assign delegates for screening calls and placing calls on your behalf
- Configure a team-call group to receive incoming calls
- Apply call forward settings according to working hours
- Receive voice mail in Outlook inbox
- Access voice mail service using automatic speech recognition
- Retrieve voice mail without PIN
- Outlook Voice Access to calendar, email, contacts, and directory
- Play voice mail to a phone number
- Record separate Out of Office voice mail greeting
- Voice mail from multiple phone numbers delivered to a single mailbox
|
This is document awxm in domain all.
Last modified on December 28, 2011.
