UITS

ARCHIVED: Why does my AV Macintosh crash when I select "About This Macintosh..." or "About This Computer..." from the Apple menu?

There is an incompatibility between AV Macintosh and BeHierarchic, the Control Panel device which produces the nice multi-level Apple menu. Every item in the Apple menu is speakable, and the hierarchical structure produced by BeHierarchic apparently confuses speech recognition, resulting in a system crash. To remedy this problem, from the Control Panels folder, remove your current version of BeHierarchic and install the latest version (which does not have this problem).

This is document aclh in the Knowledge Base.
Last modified on 2010-03-31.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.