ARCHIVED: In Microsoft Outlook for Mac OS, how do I make the Personal Address Book display above the Global Address List?
In the address book in Microsoft Outlook for Mac OS, it can be frustrating to scroll from the Global Address List (GAL), which is at the top of the address book, to your Personal Address Book (PAB), or to your Contacts (which are in the Outlook address book), which by default are at the bottom. The scroll window will time out unless you move your mouse continually while scrolling. With a large address book, this can be problematic. A workaround is to move the Outlook address book and PAB so they are listed above the GAL.
The order in which you add services when you create or edit a user profile controls the order of the address book items. For the GAL to appear at the bottom, you must add it to the client profile after the Outlook address book and PAB. To do this, use the Outlook Settings utility to remove the Microsoft Exchange Server service from your profile, then add it back in. Follow the steps below:
- If you are in your Exchange/Outlook client, from the menu, choose .
- Launch the Outlook Settings application. For Outlook 8.x, it will
be in your Outlook application folder. For Outlook 2001, it will be
Outlook Filesfolder, which is within the Outlook application folder.
- Click the button. Highlight the profile that is used for your mailbox, and click the button.
- Highlight , and click the button.
- When you see the message "This information service contains the default message store for the profile. Are you sure you want to remove this service?", click .
- If you want to have a PAB and haven't created one already, install
its service now. In Microsoft Outlook 2001, the Outlook address book
should be installed by default; if for some reason it isn't, install
its service. Earlier versions of Outlook do not support the Outlook
address book feature.
Note: UITS recommends that you use the Outlook address book (which is created automatically from information in your Contacts folder) instead of a Personal Address Book. The contacts will be located on the server and accessible from any Outlook client as well as Outlook Web App, whereas a Personal Address Book is only available from the hard drive of the computer on which you create it.
- Click the button. This step is crucial!
- Open the profile again by highlighting the profile and clicking the button. Then click the button.
- Highlight , click the button, and then switch the connection to .
- Under "Microsoft Exchange server:", type the name of your Exchange
server. At Indiana University, this is
- Under "Mailbox:", type your username.
- To resolve the server name and mailbox, click
ADS). Then click the button. . When prompted, enter your username, password, and domain
(at IU, enter
- Microsoft Exchange Server should now appear in the
Serviceswindow, along with any other services you have installed (e.g., the PAB).
- Click the authenticate to the ADS Domain. tab. You may be prompted to
- Make certain that "Deliver new mail to the following location:" is set to (where is your last name, first name, and middle initial). If it is not, then your mail will not be delivered to the Exchange server; you do not want this behavior. If is not an option, then you need to close the profile, back out to Outlook Settings, and begin again from step 3, above.
- Once you have delivery set to , then click the button.
- Close the
Microsoft Outlook Settingswindow, and launch Outlook.
- The Outlook address book and/or your PAB will now appear above the GAL.
This is document aiqr in the Knowledge Base.
Last modified on 2014-09-10.
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