ARCHIVED: In Microsoft Outlook for Mac OS, how do I make the Personal Address Book display above the Global Address List?

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In the address book in Microsoft Outlook for Mac OS, it can be frustrating to scroll from the Global Address List (GAL), which is at the top of the address book, to your Personal Address Book (PAB), or to your Contacts (which are in the Outlook address book), which by default are at the bottom. The scroll window will time out unless you move your mouse continually while scrolling. With a large address book, this can be problematic. A workaround is to move the Outlook address book and PAB so they are listed above the GAL.

The order in which you add services when you create or edit a user profile controls the order of the address book items. For the GAL to appear at the bottom, you must add it to the client profile after the Outlook address book and PAB. To do this, use the Outlook Settings utility to remove the Microsoft Exchange Server service from your profile, then add it back in. Follow the steps below:

  1. If you are in your Exchange/Outlook client, from the File menu, choose Quit.
  2. Launch the Outlook Settings application. For Outlook 8.x, it will be in your Outlook application folder. For Outlook 2001, it will be in the Outlook Files folder, which is within the Outlook application folder.
  3. Click the Show Profiles button. Highlight the profile that is used for your mailbox, and click the Properties button.
  4. Highlight Microsoft Exchange Server, and click the Remove button.
  5. When you see the message "This information service contains the default message store for the profile. Are you sure you want to remove this service?", click Yes.
  6. If you want to have a PAB and haven't created one already, install its service now. In Microsoft Outlook 2001, the Outlook address book should be installed by default; if for some reason it isn't, install its service. Earlier versions of Outlook do not support the Outlook address book feature.

    Note: UITS recommends that you use the Outlook address book (which is created automatically from information in your Contacts folder) instead of a Personal Address Book. The contacts will be located on the server and accessible from any Outlook client as well as Outlook Web App, whereas a Personal Address Book is only available from the hard drive of the computer on which you create it.

  7. Click the OK button. This step is crucial!
  8. Open the profile again by highlighting the profile and clicking the Properties... button. Then click the Add... button.
  9. Highlight Microsoft Exchange Server, click the OK button, and then switch the connection to TCP/IP.
  10. Under "Microsoft Exchange server:", type the name of your Exchange server. At Indiana University, this is
  11. Under "Mailbox:", type your username.
  12. To resolve the server name and mailbox, click Check Name. When prompted, enter your username, password, and domain (at IU, enter ADS). Then click the OK button.
  13. Microsoft Exchange Server should now appear in the Services window, along with any other services you have installed (e.g., the PAB).
  14. Click the Delivery tab. You may be prompted to authenticate to the ADS Domain.
  15. Make certain that "Deliver new mail to the following location:" is set to Mailbox - lastname, first mi (where lastname, first mi is your last name, first name, and middle initial). If it is not, then your mail will not be delivered to the Exchange server; you do not want this behavior. If Mailbox - lastname, first mi is not an option, then you need to close the profile, back out to Outlook Settings, and begin again from step 3, above.
  16. Once you have delivery set to Mailbox - lastname, first mi, then click the OK button.
  17. Close the Microsoft Outlook Settings window, and launch Outlook.
  18. The Outlook address book and/or your PAB will now appear above the GAL.

This is document aiqr in the Knowledge Base.
Last modified on 2018-01-18 12:46:36.

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