ARCHIVED: RealPlayer troubleshooting

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Consult the appropriate section below to troubleshoot problems with RealPlayer. If the steps below don't resolve the problem, check the RealNetworks Service and Support page.

Note: To configure RealPlayer for firewalls, see the Real.com Firewall Support page.

Real files won't play

If you can't play Real files, try the following:

Verify that your computer meets the minimum system requirements. See ARCHIVED: For RealPlayer, what are the system requirements?
Download and install the latest version from Real.com.
Check your computer's volume control or audio mixer.
Close any other CPU-intensive applications.

Problems with video

If you can hear audio but don't see video, or if the video is fuzzy or jerky, try the following:

Make sure your computer meets the minimum system requirements. See ARCHIVED: For RealPlayer, what are the system requirements?
Check to see if the presentation was created for your bandwidth. For example, if the video was created for users on a high-speed LAN, users with 28Kbps modems may have difficulty watching video, but will probably hear audio.
Close any other CPU-intensive applications.