About the PGP Symantec "unknown Certificate Authority" alert

When the Symantec Encryption Server web certificate is updated, upon opening the client's initial connections after the update, you may see a Symantec alert saying "The server pgp.iu.edu has presented a TLS certificate that was issued by an unknown Certificate Authority".

To address this problem, click View Certificate and confirm the following information is accurate:

  • Name:
    • CN=pgp.iu.edu
    • OU=University Information Technology Services Leveraged Services
    • O=Indiana University
    • L=Bloomington
    • ST=IN
    • C=US
  • Issuer:
    • CN=InCommon RSA Server CA
    • OU=InCommon
    • O=Internet2
    • L=Ann Arbor
    • ST=MI
    • C=US
  • S/N: 00 C0 5E 0D 7E BC 36 D9 68 37 CF 84 23 BF 6F 07 B3
  • Fingerprint: 67 68 57 FF BB 19 8E EF 47 80 1B 3F 03 BD FB F2 A3 81 66 B8

After verifying the above information, select the option to Always Allow for this site. This will download the new certificate to the local store for the workstation's certificates.

This is document anou in the Knowledge Base.
Last modified on 2018-04-19 14:17:51.

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