How do I remove Symantec/PGP Encryption Desktop for Windows from my computer?

To remove Symantec (formerly called PGP) Encryption Desktop for Windows from your computer, you'll first need to decrypt the encrypted volumes, and then you can uninstall the software. See below for instructions.

On this page:

  1. Decrypting a volume
  2. Uninstalling Symantec/PGP Encryption Desktop

1. Decrypting a volume

To decrypt your encrypted volumes:

  1. Open Symantec/PGP Encryption Desktop from the Start menu or system tray. You'll see the Symantec Encryption Desktop home screen:
    Symantec Encryption Desktop with Encrypt Disk and Decrypt buttons highlighted
  2. In the column on the left, under "PGP Disk", click Encrypt Disk.
  3. In the center column, select the encrypted volume(s) that you want to decrypt.
  4. If you do not need the system to perform other work while it decrypts your volumes, you can check Maximum CPU Usage in the column on the right to shorten the time it takes to decrypt. If you need the system to do other things while it decrypts, leave the box unchecked.
  5. At the upper right, click Decrypt.
  6. When prompted, enter your PGP passphrase.

2. Uninstalling Symantec/PGP Encryption Desktop

Note:

If you attempt to uninstall Symantec/PGP Encryption Desktop before you decrypt your encrypted volumes, you'll see the following error message:

You can not uninstall Symantec Encryption Desktop when drives are still encrypted. Installation terminated.

To decrypt your volumes, follow the instructions above.

Once you've decrypted all of your encrypted volumes, to uninstall Symantec/PGP Encryption Desktop:

  1. Open the Start menu, and enter the first few letters of the program name in the search box (e.g., sym, or pgp for older editions).
  2. From the list that appears, select Uninstall Symantec Encryption Desktop.
  3. When prompted, click Yes to confirm that you want to uninstall the program.
  4. If you see a "User Account Control" prompt, approve it.
  5. A pop-under notification (i.e., a window that appears behind other windows) called "PGP Global Directory Unenrollment" will open; locate it and click OK.
  6. When prompted, click Yes to restart your computer.
  7. After your computer restarts, the Symantec/PGP Encryption Desktop bootguard screen should be gone, and you should be able to log into your computer normally.

This is document aoad in the Knowledge Base.
Last modified on 2017-09-26 11:53:32.

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