As a student, how do I correct my account information in Top Hat?

The information in your Top Hat account must be correct in order for you to receive credit for your responses to Top Hat questions. If there's a problem synchronizing your Top Hat enrollment or grades with Canvas, your instructor may ask you to update your account information in Top Hat so that it matches your account information in Canvas.

Note:
To use the instructions below, log into the Top Hat web app with a tablet, laptop, or desktop computer.

On this page:


Correcting your email address in Top Hat

In order for Top Hat to send your scores to the Canvas Gradebook, your email address in Top Hat must match the address designated as your default address in Canvas. To determine your default email address in Canvas and update your Top Hat address to match:

  1. Log into Canvas using a standard browser (not the Canvas app).
  2. In the global navigation on the left, click Account, and then select Settings.
  3. On the "User Settings" page, in the sidebar on the right (or at the bottom on smaller devices), you'll see one or more email addresses under the heading "Ways to Contact". Your default address is the address without a trash can icon to the right; this is the address you should use in Top Hat. Write it down.
    List of ways to contact a user in Canvas; default address appears without a trash can icon next to it
  4. Log into the Top Hat web app.
  5. Click your name or the gear icon at the upper right, and select My Account from the drop-down menu.
  6. On the "Personal Information" screen, replace the address in the "Email" field with the one you wrote down in step 3 above, and click Save to save your changes.
    Note:
    The value in the Top Hat "Username" field on the "Personal Information" screen should have been automatically populated with username@iu.edu. Your Top Hat username must be unique, but otherwise is not significant. UITS recommends keeping the default value.
  7. Notify your instructor that you have updated your address so he or she can confirm that your grades are now being sent to the Canvas Gradebook.

Correcting your student ID in Top Hat

The Top Hat "Student ID" field is used when Top Hat grades are imported into Canvas manually. Though the field is labeled "Student ID", it should contain your IU username, which is the same as the first part of your email address (before the @ sign). To update the value in the "Student ID" field in Top Hat:

  1. Log into the Top Hat web app.
  2. Click your name or the gear icon at the upper right, and select My Account from the drop-down menu.
  3. In the "My Account" menu on the left, click Grading Setup.
  4. You will now be on the "Student ID" screen.
    • If the value in the "Student ID" field is anything other than your IU username, replace it with your IU username, and then click Save.
    • If the "Student ID" field contains your IU username, you don't need to do anything else.

Adding or updating your cell phone number

If you can't connect to Top Hat via the mobile app or web app, you can submit your responses via SMS text messaging. In order to receive credit for your text responses, you must register your cell phone with Top Hat. If you submitted Top Hat responses via SMS text messaging before registering your cell phone, you will receive credit for those responses as soon as you register and verify your phone.

To add or update your cell phone number:

  1. Log into the Top Hat web app.
  2. Click your name or the gear icon at the upper right, and select My Account from the drop-down menu.
  3. In the My Account menu on the left, click Phone.
  4. On the "Update My Phone" screen, enter your cell phone number beginning with the area code (e.g., 317-444-9999), and click Send Verification Code.
  5. Check your cell phone for a new text message from Top Hat.
  6. On the "Update My Phone" screen, enter the 4-digit code Top Hat sent you, and click Verify my phone. You should receive a success message indicating your phone has been verified.

Confirming your institution

The first time you log into Top Hat, your institution should be set to "Indiana University". To confirm that the institution setting is correct:

  1. Log into the Top Hat web app.
  2. Click your name or the gear icon at the upper right, and select My Account from the drop-down menu.
  3. In the My Account menu on the left, click School. If Indiana University is listed as your school, you don't need to do anything. If not, start typing Indiana University and select it from the list of institutions. Then click Save.

This is document aotp in the Knowledge Base.
Last modified on 2017-09-11 12:39:34.

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