At IU, what is Get Connected, and how do I use it?

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Indiana University students running Windows Vista or later who need access to the Ethernet network or wireless access to university databases must complete Get Connected to ensure their computers are correctly configured to securely access the IU campus network. At all campuses, students who do not need Ethernet or database access do not need to complete Get Connected.

You can run Get Connected in off-campus mode before arriving on campus to significantly reduce the time required to complete the Get Connected process when you get to campus. Running the off-campus mode will configure your Windows computer to meet IU's baseline standards for security and network connectivity, and register your computer's MAC address. When you arrive on campus, your computer should have full access to the IU network.

For more, see Running Get Connected.

System requirements

To run Get Connected:

  • Windows 10, 8.x, 7, or Vista must be installed.

    Computers running Vista must have the latest service packs installed, and be configured to check for and install automatic updates daily. The same is not required for Windows 10, 8.x, and 7 computers; Get Connected configures them to automatically download and install service packs and updates.

  • An administrator password must be set.
  • No malicious software can be present.
  • Active, updated antivirus software must be installed.
  • Active, updated antispyware software must be installed.
  • All Windows updates flagged as critical or higher by Microsoft must be installed.
  • Firewall software must be installed and active.
  • The computer's clock must be set correctly.

Get Connected will not run on any computer that uses a Network Address Translation (NAT) device or any other IP-masquerading technology to hide its IP address from the IU network.

Express mode

Get Connected's express mode is designed to connect you to the network as quickly as possible while still meeting IU's baseline standards for security and network connectivity.

Unlike complete mode, express mode does not:

  • Execute the Malicious Software Removal Tool
  • Install IUanyWare
  • Install new Windows updates
  • Require the setting of a local administrator password

Running Get Connected

Running Get Connected can take less than ten minutes, especially if your computer already meets IU's baseline standards for security and network connectivity. The process may take substantially longer, however, if your computer does not already meet these standards.

To run Get Connected:

  1. Log into your computer as an administrator (see About your device's administrator account).

    You can launch Get Connected from a non-administrator user account, but the application will eventually prompt you to enter your computer's administrator account credentials.

  2. Download and install Get Connected for Windows.
  3. Follow the instructions on the site.

If your computer encounters an issue that prevents it from completing the Get Connected process, you'll need to configure it to meet IU's baseline security and connectivity standards, and manually register its MAC address on the IU network. For help, contact your campus Support Center.

Removing Get Connected

After the Get Connected process is complete, you can uninstall the application. Use Add/Remove programs or Programs and Features from the Control Panel to uninstall Get Connected.

During the uninstall process, the "Get Connected Installer" window will present "Uninstall Options" for removing some of the security enhancements Get Connected installed. To optimize the security of your computer the data stored on it, you should choose Do Not Change for these options.

This is document aoxc in the Knowledge Base.
Last modified on 2015-08-28.

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