Rates and costs of UITS services

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Rates for direct-bill services

For IU Bloomington and IUPUI rates for direct-bill services, see:


The direct-bill service rate includes an administrative fee that covers the related support costs of the following departments:

  • Administrative Support
  • Human Resources
  • IT Communications Office
  • Finance Office
  • Facilities

Report on costs and quality of services

This report represents a full costing of the listed services and includes the following cost categories:

  • Direct Costs of Providing Services: Costs incurred directly by the divisions providing the services: Salaries, Wages and Benefits; Staff Training and Travel; Staff Hardware and Software Tools; Supplies and Expenses; Hardware Lifecycle Cost (or Depreciation); Hardware Maintenance; Software Licenses; Software Maintenance
  • Organizational Sustaining Services: Same categories of cost as above, incurred by these UITS Organizational Support Offices: Facilities Management; Financial Services; Human Resource Services; Front Desk Services (Receptionist); Vice President

Historic cost reports:

  • For information about prior years, download the zip file containing reports on cost and quality of services.
  • Organizational sustaining service costs are allocated after direct costs have been calculated.
  • The User Satisfaction Ratings come from the Annual UITS User Survey administered for UITS on both the IU Bloomington and IUPUI campuses by third parties.
  • For more information about the UITS Report on Cost and Quality of Services, contact the UITS Finance Office.

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Last modified on 2021-08-02 09:55:03.