Rates and costs of UITS services

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Rates for direct-bill services

Report on costs and quality of services

This report represents a full costing of the listed services and includes the following cost categories:

  • Direct Costs of Providing Services: Costs incurred directly by the divisions providing the services: Salaries, Wages and Benefits; Staff Training and Travel; Staff Hardware and Software Tools; Supplies and Expenses; Hardware Lifecycle Cost (or Depreciation); Hardware Maintenance; Software Licenses; Software Maintenance
  • Organizational Sustaining Services: Same categories of cost as above, incurred by these UITS Organizational Support Offices: Facilities Management; Financial Services; Human Resource Services; Front Desk Services (Receptionist); Vice President

*Beginning FY 08-09, UA includes all funding sources

Notes:
  • For information about prior years, see Reports on Cost and Quality of Services.
  • Organizational sustaining service costs are allocated after direct costs have been calculated.
  • The User Satisfaction Ratings come from the Annual UITS User Survey administered for UITS on both the IU Bloomington and IUPUI campuses by third parties.
  • For more information about the UITS Report on Cost and Quality of Services, contact Laurie G. Antolovic', Deputy CIO.

This is document apjw in the Knowledge Base.
Last modified on 2015-07-30.

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