Restore Two-Step Login accounts in the Duo Mobile app on a new device

Overview

Duo Mobile lets you back up your Two-Step Login accounts on your Android or iOS device and recover the accounts on a new device. If you used the Duo Mobile app (version 3.17 or later) with an Android or iOS device, you can use the Duo Restore feature to set up your accounts on a new device.

Duo also offers an Instant Restore feature. For iOS devices, this uses iCloud Keychain and Backup; for Android, it uses Google Drive.

Note:
Using Duo Restore still requires you to complete a Duo login, either with a call or text to a phone number that's already registered for Two-Step Login or a device enrolled for Two-Step Login.

Enable Duo Instant Restore on a current device

Enable Duo Instant Restore for Android

Enabling Duo Restore on your Android device will also enable Instant Restore. You also need to have version 3.31.0 (or higher) of Duo Mobile from the Google Play Store on both your new device and your old device.

  1. Ensure you have a Duo Protected account on your phone. Open Duo Mobile, verify that the account is listed, and swipe down on the account list to make sure there are no errors.
  2. Ensure that Duo Restore is enabled. In Duo Mobile, tap the menu button in the upper right, and then select Settings > Duo Restore. Ensure that Backup accounts with Google Drive is enabled.
  3. Optional: If you have a third-party or non-Duo Protected account, consider enabling third-party restore. On the "Duo Restore Settings" screen, make sure Automatically reconnect third-party accounts is enabled. This will make restoring your OTP protected account easier; however, it's not required for Instant Restore for Duo Protected accounts.

Enable Duo Instant Restore for iOS

To enable Duo Instant Restore on an iOS device:

  1. Be sure iOS is up to date. In the Settings app on your device, go to General > Software Update, then download and install any required updates.
  2. Be sure Duo Mobile is up to date. In the App Store, tap the profile icon at the top of the screen, and then tap Purchased. Search for Duo Mobile, and install any available updates.
  3. Be sure iCloud Keychain and Backup are turned on. In the Settings app on your device, go to Passwords & Accounts > iCloud > iCloud, and ensure Keychain and Backup are both set to On.

Enable Duo Restore on a current device

Enable Duo Restore for Android

In Android, you will see a notification prompting you to enable backup on your device, unless you already dismissed it.

  1. Make sure you are running the latest version of the Duo Mobile app on your current Android device.
  2. Open the Duo Mobile app.
  3. Tap ENABLE NOW in the notification.

    Optional: If you dismissed the "New Feature Available" notification, tap the menu in the top right corner of the main accounts list. Then, tap Settings, and then Duo Restore.

  4. Turn on Duo Restore. You will then be prompted to select a Google account to store your backup on, and to grant Duo Mobile permission.
    Note:
    Duo only stores non-sensitive account information in your Google account.

Enable Duo Restore for iOS

By default, apps like Duo Mobile are automatically backed up in iOS if you have iCloud backup enabled. Unless you have removed Duo Mobile from daily iCloud backups, you can restore your Duo accounts on a new device.

To ensure Duo Restore is enabled:

  1. Make sure you are running the latest version of the Duo Mobile app on your current iOS device.
  2. Back up your device to iCloud. Encrypted iTunes backups will also work. For help, see How to back up your iPhone, iPad, and iPod touch.
    Note:
    Duo only stores non-sensitive account information on iCloud.

Restore accounts on a new device

Restore accounts using Instant Restore for Android

To restore an account using Instant Restore, you need both your new device and your previously activated Android device. The same Google account you used when you enabled Duo Instant Restore on your old device must also be added to your new device.

  1. On your new device, open Duo Mobile and tap Get My Account Back.
  2. Select the same Google account that you used to back up your account, and click Next.
  3. Grant camera permissions if prompted and scan the QR code to connect the account to the new device.
  4. On your old device, open Duo Mobile and tap the menu button in the upper right. Tap Settings, and then View QR Code.
  5. With your new device, scan the QR code shown on the old device. This reconnects Duo Protected accounts.
    Note:
    If you enabled the optional third-party restore, you may be prompted for your recovery password after scanning the QR code in order to reconnect your third-party or non-Duo Protected accounts. This is unrelated to the Instant Restore process.

    You should see your account listed as it appeared on your old Android device. The account has been transferred to the new device and authentications should continue to work as before.

Restore accounts using Duo Restore for Android

To restore your accounts to a new Android device:

  1. From your new Android device, download version 3.x or newer of the Duo Mobile app from the Google Play Store.
  2. Open the Duo Mobile app on your new device.
  3. Tap Get Account Back from the welcome screen.
  4. Select the Google account you used on your previous phone when setting up Duo Restore. If it finds the account information, you will see the accounts on the Duo Restore screen and in your main accounts list, but with a Get Working button instead of the key button used to generate passcodes.
    Note:
    If you already added new accounts on your new device, those accounts will not be removed.
  5. When prompted, tap Okay, got it twice.
  6. Tap Get Working next to your Duo account in the main accounts list.
  7. Tap Continue to log in.
  8. Log in with your IU username and passphrase.
  9. Choose an authentication device, and then, to complete a Duo login, tap one of the following:
    • Call Me
    • Enter a Passcode
    • Send Me a Push
    • Use Touch ID
  10. Tap Tap to finish.

Restore accounts using Instant Restore for iOS

You can restore your new iOS device from your iCloud backup. This process will migrate your accounts in the Duo Mobile app, so that they are ready for use.

Restore accounts using Duo Restore for iOS

To restore your accounts to a new iOS device:

  1. Restore your new iOS device from your iCloud backup.
  2. Open the Duo Mobile app on your new device.
  3. Tap Get Working next to your Duo account in the main accounts list.
  4. Tap Continue to log in.
  5. Log in with your IU username and passphrase.
  6. Choose an authentication device, and then, to complete a Duo login, tap one of the following:
    • Call Me
    • Enter a Passcode
    • Send Me a Push
    • Use Touch ID
  7. Tap Tap to finish.

This is document apmg in the Knowledge Base.
Last modified on 2021-09-22 13:08:33.