Get started with Apple device management via Jamf Pro


Before you begin

The Apple device management service has a production environment (CPE) and an identical, but distinct, test environment (CPT).

Departments typically add a few devices to CPT to familiarize themselves with Apple device management. They can later add devices to CPE, leaving a few devices in CPT permanently for application and configuration testing before applying options to their production groups.

Request an Apple endpoint management environment for your department

Send mail to sct2@iu.edu and include the required information below; Tier 2 will forward your request to the UITS Leveraged Services Endpoint Management team.

  • Department name, campus, and customer representative
  • Endpoint naming convention: The specific prefix used in Active Directory (AD), the department's organizational unit (OU) name, or the most frequently used department abbreviations (e.g., IU-UITS).
  • Console administrators group: The AD group of responsible IT administrators who need full control of the console and the ability to manage your site. Keep the number of users in this group to a minimum.
  • Console technicians group (optional): The AD group of limited access to the console. Users will only be able to enroll devices and edit device information in inventory. The group, by default, will not be able to delete items or create, edit, or view any other information such as policies or profile configurations. Permissions can be customized based on the needs of the department.
  • Build OU (optional): Only needed if you plan to bind clients to AD, this will be the landing area. Permissions on the OU must allow full access for the account "CSBIND".
  • Answer the following questions:
    • What is the primary purpose for using the Apple device management service (e.g., operating system and security updates, antivirus protection, application distribution, inventory, reporting)?
    • What previous experience do you have with the IT administration of Jamf Pro or Casper Suite?
    • What is your current antivirus/anti-malware solution?
    • What are your current Apple and third-party software update solutions?
    • How many devices are in your environment, including their types (e.g., desktop, laptop, mobile) and the number you plan on managing?

If you have questions about the Apple device management service, email Support Center Tier 2, or call them at:

  • IU Bloomington: 812-856-7282
  • IUPUI: 317-278-7282

This is document aqlj in the Knowledge Base.
Last modified on 2019-01-22 11:54:22.

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