ARCHIVED: For a BlackBerry at IU, what software do I need and where do I get it?

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A BlackBerry must have an installed operating system; this is called the device software.

Though it's optional if you are using the BlackBerry Enterprise Server (BES), UITS recommends that you also install the BlackBerry Desktop Software (Windows or Mac) on the same computer you use to read your Exchange mail using Outlook. You can then use the Desktop Software to load new versions of the device's operating system and to complete backups; it can also help with troubleshooting, and to activate devices unable to do so wirelessly. BlackBerry Desktop Software is available through IUware.

Note: The BlackBerry Enterprise Server (BES) service will be retired by January 1, 2015; see ARCHIVED: About the retired BES (BlackBerry Enterprise Server). As of January 1, 2013, no new BES accounts are being created. UITS recommends you replace your BlackBerry with a device that is compatible with ActiveSync.

If you use the Desktop Redirector (see ARCHIVED: What is a BlackBerry, and how does it work?), you need the Desktop Software for proper functionality.

On this page:

Desktop software

Desktop software for Windows

  1. Visit IUware, and click Web & Email. Click BlackBerry Desktop Manager 5.0.
  2. If necessary, log in and authenticate using your Network ID credentials. Follow the download prompts.
  3. To begin installation, locate and double-click the .exe file. When the InstallShield Wizard for Desktop Software appears, click Next.
  4. Select USA (English) for the Country or Region Selection, and click Next. Accept the license agreement, and click Next.
  5. In the Customer Information screen, enter the username and the company name you wish to associate with the software. This is for licensing purposes only; you don't need to enter your IU username.
  6. For the "Install this application:" setting, choose the option to allow use for anyone using the computer.
  7. In the Choose Destination Location screen, the default installation location is usually acceptable. (If you wish to change this setting, click Browse... and select a different folder.) Click Next.
  8. The Setup Type screen will appear. The default selection is the recommended installation type. Click Next.
  9. The Email Integration Options screen will appear. If you are using the IU BES Redirection service, select BlackBerry Enterprise Server or BlackBerry Desktop Redirector, and click Next.
  10. In the Choose Email System screen, select Microsoft Exchange (typically used with Microsoft Outlook client) and click Next.
  11. The Message Redirection screen will appear. If you are using the university BES service, select Redirect messages using the BlackBerry Enterprise Server, and click Next.
  12. In the Shortcut Installation Options screen, check the boxes if you want Desktop Software to start every time you start your computer, and if you want a shortcut on your desktop. Click Next.
  13. The Ready to Install the Program screen will appear. Click Install.
  14. When the InstallShield Wizard Complete screen appears, you have the options of starting the Desktop Software and of reading the "read me" file; both boxes are checked by default. Click Finish to complete the installation.

To configure your software:

  1. Ensure the BlackBerry is connected with a USB cable, and the cable is connected to the computer.
  2. Desktop Management Software will launch when the installation is complete. If it detects the device on the cable, you will be prompted to move the mouse randomly to generate a new encryption key. If not, continue.
  3. From the Options menu, select Connection Settings....
  4. Click Detect. A warning will appear that says "Please ensure that the handheld is connected properly". Click OK.
  5. A message should appear saying the handheld device was found at a COM port. For example, if the cable is plugged into the USB port, the message will read "Handheld found at USB". If there is a problem with either the cradle or the port it is plugged into, the message will read "Handheld not found". If possible, switch ports and try again. If the "not found" message keeps appearing, don't go further. You will have to determine whether USB ports on your computer are at fault before continuing.
  6. Click OK, and then close the Desktop Software.

Desktop software for Mac

  1. Log into your computer as an administrator.
  2. Visit IUware, and click Web & Email. Click BlackBerry Desktop Manager 1.0.2.
  3. If necessary, log in and authenticate using your Network ID credentials. Follow the download prompts.
  4. If you get the following message, click Continue : 
      'BlackBerry Desktop Manager.dmg' contains an application.

  Are you sure you want to continue downloading 'BlackBerry Desktop Manager.dmg'?
  5. Double-click the .dmg file to open it, and then double-click the green icon.
  6. If prompted, enter your BlackBerry password.
  7. Click Continue to begin the installation.
  8. Read the license agreement, and then click Continue.
  9. Click Agree, and then click Install.
  10. To restart your computer after the installation is complete, click Continue.
  11. Click OK to create an alias on your desktop for BlackBerry Desktop Manager.
  12. When prompted to install support for Lotus Notes, click No.
  13. Once the installation finishes, restart your computer.

For more information about setting up and configuring BlackBerry Desktop Manager 1.0.2, search for "BlackBerry Desktop Manager" at the BlackBerry Support web site.

Device software

To take full advantage of the features offered in the BlackBerry Enterprise Server (BES) environment, your device should have the latest software. To find the version you are running, on your BlackBerry, go to Options and then choose About from the Options menu.

  1. To install or upgrade the device software on your BlackBerry, begin by downloading the software from your service provider. Click the appropriate link below and follow the prompts:
  2. Begin the installation by connecting your BlackBerry to your computer via USB.
  3. From your computer, open the desktop software.
  4. If the Application Updates Available window appears, click Update Now; if not, double-click the Application Loader icon. The Application Loader Wizard will appear.
  5. Enter your device password, if you have one, and then click Next. The Device Application Selection screen will appear. Applications selected here will be loaded onto your BlackBerry device.
  6. Click Next. The Completing the Application Wizard screen will appear, displaying all the software that will be loaded to your BlackBerry device.
  7. Click Finish, and the software will load. Do not disconnect your device until the process is complete. Also, be sure your computer does not go to sleep during installation, or the process will be disrupted and you will need to start over.

    Note: If you've upgraded your device software, your BlackBerry will need to be reactivated on the BES. This may happen automatically; if it does not, follow the instructions in ARCHIVED: At IU, how do I activate a new or replacement BlackBerry on the BES?

This is document aswr in the Knowledge Base.
Last modified on 2021-09-07 17:07:32.