Umail at IU

Beginning March 11, 2018, UITS will upgrade Umail, the student email system, to the Google at IU environment. Former students are not affected. For more, see About the Umail upgrade.

Eligibility and creating an account

See Computing accounts at IU.

Available apps

Students with a Umail account can access some Google Apps, such as Alerts, Calendar, Drive, Scholar, and Sites. Others, including Blogger, Books, Chrome Integration, Hangouts, Maps, Wallet, and YouTube, are unavailable with a Umail login for various reasons, including contractual limitations between IU and Google. However, additional apps are available via Google at IU.

To use a Umail account with available Google Apps, enter as your username, and then enter your Umail vendor password.

Accessing your mail

Access methods

Resetting your Umail vendor password

Resetting your Umail vendor password does not affect your IU passphrase.

To reset your Umail vendor password:

  1. On the IU Umail home page, click Set Umail password. Depending on your device, you may need to scroll down to see the Set Umail password link; on devices with larger displays, you should see it to the right of the login button.
  2. On the "IU Central Authentication Service" page, enter your IU username and passphrase, and then click Login.
    If you're already logged into IU's Central Authentication Service (e.g., via One.IU), you'll skip this step and be redirected to the Umail "Set your password" page.
  3. On the "Set Umail password" page, read the password guidelines, and then, in the "Enter password" and "Confirm password" text fields, enter a new Umail vendor password.
  4. Click Set password. You'll see a page that confirms your Umail vendor password was successfully set.

Things to consider

  • While you may log in with your Umail or Imail email address in the format (especially when using Google apps) or, this is not your official IU email address. For more, see Your IU email address.
  • You are required to establish an IU email account and read email sent from IU faculty and administration; see official communications information.
  • You manage your mail account settings, such as your preferred email address, through various tasks in One.IU.
  • While you are an enrolled student, advertisements do not appear in the IU-customized systems. After you graduate, you will have the option of keeping your account, at which time ads will appear.
  • Any accounts with Google Gmail that you already have or create in the future remain separate from your Umail or Imail account.
Many students are employed in some capacity by Indiana University and use email in their employment, either to communicate with their co-workers and supervisors, or to carry out their job responsibilities. Because Imail and Umail accounts are hosted by vendors external to IU, student employees may use these accounts to conduct university business only if they do not receive or transmit any institutional data considered sensitive via these accounts. See Student use of email for work-related purposes.

Mail sent to yourself

In Umail, if you send a message to yourself using your IU address (e.g.,,,, the message might not be delivered to your Inbox. It will, however, appear in your Sent Items folder. This behavior is intentional, and is meant to prevent duplication of mail.

If you would like to send a message to yourself so that it arrives in your Inbox, address it to

Getting help

The Support Center provides help for all IU mail systems, including Umail.

This is document avth in the Knowledge Base.
Last modified on 2018-02-20 15:02:58.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.