Imail at IU

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About the Imail retirement

In order to simplify email systems at IU, UITS will be discontinuing the Imail email service. No definite date has been set, but UITS will provide all current Imail account holders at least six months' notice before Imail is retired.

UITS has ended new account creation for Imail. Existing Imail account holders are not affected at this time.

If you are an IU student who needs IU email, you should create a Gmail at IU account.

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Access your mail

Your Imail username and password

You log into your Imail account using a system-specific username and password. You do not use your IU username and passphrase to log into Imail; however, your IU username is incorporated into your Imail username in this manner:

For example, someone with the IU username kylosolo would have the following Imail username:

Initially, your Imail password is set to "Iu", plus your ten-digit University ID number (e.g., Iu##########). When you log into Imail the first time, you will be required to change the default password to a new one. Follow all the prompts (e.g., enter a third-party email address, set up a security question) for future password recovery.

If you cannot log in, reset your vendor password as described below.

Access methods

You can access your Imail account via the web, or you can configure an email client to read your Imail:

  • Web access: Access your Imail account at either of the following addresses:
    • IU's Imail portal:
      Before trying to access Imail, make sure you are signed out of all other Microsoft accounts, especially your IU Office 365 account. If you are signed into IU Office 365 when you try to access Imail, you will be sent to IU Office 365 instead. If this happens, click your name, select Sign out, and then try to access Imail again.
      1. Go to, and sign in with your Imail username and password.
      2. On the Microsoft sign-in page, choose Work or school account (if prompted).
    • Microsoft's Office 365 website: 
      On the Office 365 sign-in page, if you have a personal Office 365 account (i.e., one that's not associated with IU), you must click Use another account to be able to enter your Imail username and password.
  • Email client: To configure an email client to read your Imail, follow the instructions in At IU, how do I read my Imail on an email client or mobile device?

Reset your password

Resetting your Imail vendor password does not affect your IU passphrase.

To reset your Imail vendor password:

  1. Go to IU's Imail portal:
  2. Near the top of the page, in the instructions for authenticating (i.e., logging in), click reset it here.
  3. On the "IU Central Authentication Service" page, enter your IU username and passphrase, and then click Login.
    If you're already logged into IU's Central Authentication Service (e.g., via One.IU), you'll automatically skip this step and land on the "Set your Imail password" page.
  4. The form will automatically calculate your new password's strength and display its ranking (ranging from "Invalid" to "Strongest") on the "Password strength" bar. When you have created and verified a valid password that is "Medium" strength or stronger, click Set Password.
  5. You'll see a page that confirms your Imail vendor password was successfully set. Click Done to return to the IU Imail home page.

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Import contacts

Imail allows you to import contacts from a CSV file; see Import contacts using Outlook Web App. Imail also provides a shared Address Book of contacts that lists everyone with an Imail account.

Things to consider

  • You are required to establish an IU email account and read email sent from IU faculty and administration; see official communications information.
  • Manage your mail account settings, such as your preferred email address, at Manage your Email.
  • Any accounts with Google Gmail that you already have or create in the future remain separate from your Gmail at IU or Imail account.
Many students are employed in some capacity by Indiana University and use email in their employment, either to communicate with their co-workers and supervisors, or to carry out their job responsibilities. Because Gmail at IU, Imail, and Umail accounts are hosted by vendors external to IU, student employees may use these accounts to conduct university business only if they do not receive or transmit any institutional data considered sensitive via these accounts. For work involving sensitive institutional data, student employees must use Exchange email accounts. For more, see About student email accounts and IU employment.

Get help

For help documentation, see:

The Support Center provides help for all IU mail systems, including Imail.

This is document avti in the Knowledge Base.
Last modified on 2018-03-15 09:20:42.

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