How do I make sure my device has the latest wireless software or drivers?

If you're having problems connecting to Indiana University's wireless network, make sure your device's wireless software or drivers are up to date. Wireless manufacturers regularly release new driver updates to solve issues such as interoperability problems with access points from other vendors, or to address software bugs. Having the latest software or drivers for your wireless adapter will assure that you'll have the best performance, reliability, and functionality.

Mac OS (Macbook Pro, Air)

Mac OS X will typically perform a weekly check for software updates automatically, provided you are connected to the Internet. To manually check your Mac OS device for the latest updates, follow the instructions at http://www.apple.com/softwareupdate/.

iOS (iPhone, iPad, iPod Touch)

Follow the instructions at http://support.apple.com/kb/ht4623.

Android

  1. Navigate to your devices's Settings menu. On most Android devices, this can be done via the app menu or notification bar. Typically, the Settings app will have a cog or spanner logo.
  2. Scroll down the Settings menu, and click About Phone or About Tablet. If you have a tabbed Settings menu, this option will appear in the General section.
  3. The menu can vary slightly from device to device, but click the Software Update or similar button. This section of the menu will also detail which version of Android your device is running.
  4. Your phone or tablet will now search for an available update. If you are taken to another menu, select the Software update check button or similar.
  5. If an update is available for your device, you will be asked whether you wish to install it. If you select yes, the system will download and install the new software and then reboot.

Windows 10, 8.x, or 7

Many times, Windows Update does not provide the latest drivers for your wireless adapter. To get the most recent updates, you'll need to visit the website of your wireless adapter's manufacturer.

To find the manufacturer of your wireless adapter:

  1. Press Windows and Pause|Break, or right-click Computer and select Properties.
  2. From the left-hand menu, select Device Manager.
  3. The "Device Manager" window will open. Expand Network Adapters. If the wireless card is identified, its name will be shown. If it is not identified, you might have an unknown device (e.g., "(?) Network Controller") listed.
  4. To identify the device, right-click the listing under "Network adapters", select Properties, and then click the Details tab. Under "Property", select Hardware Ids.

Almost all manufacturers will have support pages where you can download files for your drivers as needed. If the driver on your computer is older than the driver on the manufacturer's website, download the newer versions.

Links to some of the most popular Windows drivers:

This is document bedg in the Knowledge Base.
Last modified on 2017-03-30 10:48:30.

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