Fix audio issues in a UITS IT Training online event

When you join a UITS IT Training online workshop or webinar, you should hear music playing (if you join a few minutes before the event begins), or you should hear a presenter speaking. If you are not able to hear any sound from the online classroom, first make sure that your speakers are connected properly and turned on, with the volume set to an audible level.

To troubleshoot audio issues on your computer, try the following:

• Windows:
  • Use the Windows Volume Mixer to check that your device and browser volume are set so that you can hear them.
  • See Fix sound problems from Microsoft Windows.
  • See Audio Not Working on Your Laptop? from Helpdesk Geek.
• macOS
  • See Get help if the internal speakers on your Mac don't make sound from Apple Support.

For more tips, see the "I can't hear or talk to people" section of Improve and troubleshoot your Zoom experience.