Clear your web browser's cache, cookies, and history
On this page:
- Before you begin
- Mobile browsers
- Desktop browsers
- If you can't access some IU websites or online services
Before you begin
Clearing your web browser's cache, cookies, and history may remove data such as the following:
- Saved passwords
- Address bar predictions
- Shopping cart contents, etc.
While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. If you are unable to do so, see Troubleshooting alternatives below.
For details about browser cache, cookies, and history, see:
- For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press
Ctrl-Shift-Delete
(Windows) orCommand-Shift-Delete
(Mac). If this doesn't work, follow the appropriate instructions below. - If the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
If you don't see instructions below for your specific version or browser, search your browser's
menu for "clear cache". If you're unsure what browser version you're using, from the menu or your browser's menu, select . In Firefox, if you don't see the menu bar, pressAlt
.
Troubleshooting alternatives
If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution:
- Private Browsing (Firefox)
- Browse in private with Incognito mode (Chrome desktop and Android)
- Browse InP href="https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac">Use Private Browsing in Safari on Mac
- Turn Private Browsing on or off on your iPhone, iPad, or iPod touch
Mobile browsers
Android
The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:
- Go to and choose or .
- Swipe to the tab.
- In the list of installed apps, find and select your web browser. Select , and then .
- Exit/quit all browser windows and re-open the browser.
Chrome for Android
- Select , then , and then .
- From the "Time Range" drop-down menu, choose .
- Check and . Select .
- Exit/quit all browser windows and re-open the browser.
Safari for iOS
- Open your Settings app.
- Select .
- Select and confirm.
- Exit/quit all browser windows and re-open the browser.
Chrome for iOS
- Select , then , and then .
- Select .
- Choose the data type you want to clear, and then select .
- Exit/quit all browser windows and re-open the browser.
Desktop browsers
Chrome 122 and later
- In Chrome, open a new tab and close all other Chrome tabs and windows.
- Near the top right, open the menu ( ) and select .
- From the drop-down menu, choose your desired range; to clear your entire cache, select .
- Select the following:
- (Optional)
- Select .
- Exit/quit all browser windows and re-open the browser.
Firefox 123 and later
- In Firefox, open a new tab and close all other Firefox tabs and windows.
- In the top right, open the Options menu and select , and then .
- From the drop-down, choose your desired range; to clear your entire cache, select .
- Select the following:
- (Optional)
- (Optional)
- Select .
- Exit/quit all browser windows and re-open the browser.
Edge 122 and later
- In Edge, open a new tab and close all other Edge tabs and windows.
- Near the top right, open the menu ( ) and select .
- On the left, select .
- From the drop-down, choose your desired range; to clear your entire cache, select .
- Select the following:
- (Optional)
- (Optional)
- Select .
- Exit/quit all browser windows and re-open the browser.
Opera 108 and later
- In Opera, open a new tab and close all other Opera tabs and windows.
- In the top left, select the Opera logo to open the menu.
- Select menu, and then .
- From the drop-down, choose your desired range; to clear your entire cache, select .
- Select the following:
- (Optional)
- Select .
- Exit/quit all browser windows and re-open the browser.
Safari 16 and later (macOS)
- From the menu at the top, select , and then the tab.
- Check and close the Preferences window.
- From the menu at the top, select .
- From the menu at the top, select , and then re-open the browser.
If you can't access some IU websites or online services
If you experience problems accessing a secure IU website or service, see If you can't access some IU websites or online services.
This is document ahic in the Knowledge Base.
Last modified on 2024-04-30 15:57:29.