Clear your web browser's cache, cookies, and history

On this page:

Before you begin
- Troubleshooting alternatives
Mobile browsers
Desktop browsers
If you can't access some IU websites or online services

Before you begin

Clearing your web browser's cache, cookies, and history may remove data such as the following:

Saved passwords
Address bar predictions
Shopping cart contents, etc.

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. If you are unable to do so, see Troubleshooting alternatives below.

For details about browser cache, cookies, and history, see:

Notes:

For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
If the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Firefox, if you don't see the menu bar, press Alt.

Troubleshooting alternatives

If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution:

Private Browsing (Firefox)
Browse in private with Incognito mode (Chrome desktop and Android)
Browse InP href="https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac">Use Private Browsing in Safari on Mac
Turn Private Browsing on or off on your iPhone, iPad, or iPod touch

Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

Go to Settings and choose Apps or Application Manager.
Swipe to the All tab.
In the list of installed apps, find and select your web browser. Select Clear Data, and then Clear Cache.
Exit/quit all browser windows and re-open the browser.

Chrome for Android

Select Chrome menu, then Settings, and then (Advanced) Privacy.
From the "Time Range" drop-down menu, choose All Time.
Check Cookies and Site data and Cached Images and Files. Select Clear data.
Exit/quit all browser windows and re-open the browser.

Safari for iOS

Open your Settings app.
Select Safari.
Select Clear History and Website Data and confirm.
Exit/quit all browser windows and re-open the browser.

Chrome for iOS

Select Chrome menu, then Settings, and then Privacy.
Select Clear Browsing Data.
Choose the data type you want to clear, and then select Clear Browsing Data.
Exit/quit all browser windows and re-open the browser.

Desktop browsers

Chrome 122 and later

In Chrome, open a new tab and close all other Chrome tabs and windows.
Near the top right, open the Options menu (⋮) and select Clear browsing data.
From the Time range drop-down menu, choose your desired range; to clear your entire cache, select All time.
Select the following:
- Browsing history (Optional)
- Cookies and other site data
- Cached images and files
Select Clear Data.
Exit/quit all browser windows and re-open the browser.

Firefox 123 and later

In Firefox, open a new tab and close all other Firefox tabs and windows.
In the top right, open the Options menu and select History, and then Clear Recent History....
From the Time range to clear: drop-down, choose your desired range; to clear your entire cache, select Everything.
Select the following:
- Browsing & download history (Optional)
- Form & search history (Optional)
- Cookies
- Cache
- Active logins
- Site settings
- Offline web site data
Select Clear Now.
Exit/quit all browser windows and re-open the browser.

Edge 122 and later

In Edge, open a new tab and close all other Edge tabs and windows.
Near the top right, open the Options menu (⋮) and select Settings.
On the left, select Privacy, search, and services.
From the Time range drop-down, choose your desired range; to clear your entire cache, select All time.
Select the following:
- Browsing history (Optional)
- Download history (Optional)
- Cookies and other site data
- Cached images and files
Select Clear Now.
Exit/quit all browser windows and re-open the browser.

Opera 108 and later

In Opera, open a new tab and close all other Opera tabs and windows.
In the top left, select the Opera logo to open the menu.
Select History menu, and then Clear recent history....
From the Time range drop-down, choose your desired range; to clear your entire cache, select All time.
Select the following:
- Browsing history (Optional)
- Cookies and other site data
- Cached images and files
Select Clear data.
Exit/quit all browser windows and re-open the browser.

Safari 16 and later (macOS)

From the Safari menu at the top, select Preferences, and then the Advanced tab.
Check Show Develop menu in menu bar and close the Preferences window.
From the Develop menu at the top, select Empty Cache.
From the Safari menu at the top, select Quit Safari, and then re-open the browser.

If you can't access some IU websites or online services

If you experience problems accessing a secure IU website or service, see If you can't access some IU websites or online services.