Recover deleted items from Exchange at IU
On this page:
Recover deleted items from the Deleted Items
folder
At Indiana University, when you delete items (that is, messages, folders, tasks, appointments, or contacts) using Outlook or Outlook on the web, they move to the Deleted Items
folder. You may retrieve them by opening the Deleted Items
folder, locating the items, and then moving them to another folder. When items are deleted or emptied from the Deleted Items
folder, they are in retention and recoverable for seven days in Exchange Online before they are permanently deleted.
In Outlook, to recover deleted items during the retention period (seven days for Exchange Online):
- Click the folder, and then, from the tab, select .
- You will be presented with the items that are available for recovery. Select the items you want to recover, and click at the top of the list. Select all recoverable items by selecting at the top of the list.
- This will place the items in your
Deleted Items
folder. From there you can move or drag them back to your Inbox, or to any folder you wish.Be aware that all items in the recovery window appear with an envelope icon, regardless of object type. If the item recovered is a non-mail item (such as a contact, appointment, or task), Outlook will recover it properly with the appropriate icon when it appears back in your
Deleted Items
folder.
To recover deleted items in Outlook on the web:
- Select the folder, and then select .
- A separate window will open, containing the items that you have deleted that are available for recovery. Check the box next to the items you want to recover, and click in the bottom right-hand corner.
- This will place the items into your
Deleted Items
folder. From there you can move or drag them back to your Inbox, or to any folder you wish.
Trash
folder as usual. However, messages deleted from this folder do not go to the Exchange retention area, and they are
not recoverable. Additionally, mail that is hard-deleted via Option-Delete
skips the Trash
folder and also does not go into the retention area.
Recover deleted items from other folders
Every folder in IU Exchange has a deleted items retention area. In Outlook, the deleted items recovery function is enabled on all folders by default. Items find their way into the deleted items retention area of specific folders through various ways; following are some of the most common:
- If you hard-delete an item (delete it with
Shift-Del
) - If you use a PDA with certain synchronization programs (since some will hard-delete items)
To recover items from the deleted items retention area:
- In Outlook on the web, select the folder, and select .
Notes:
- If the whole folder was also deleted, use the
Deleted Items
folder. - Be sure to right-click the folder in the full list of folders, not the one in the menu.
- If the whole folder was also deleted, use the
- Right-click the message you wish to recover in the window, and select .
This is document ainh in the Knowledge Base.
Last modified on 2023-05-01 13:23:17.