UITS Support Center job opportunities at IUB and IUPUI

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Support Center consultant position

The UITS Support Center frequently hires part-time consultants. The Support Center is renowned for providing excellent IT support to the Indiana University and IU-supported communities. Consultants in this position have the opportunity to gain valuable customer service experience and technical knowledge that will improve their career marketability. Numerous former consultants have moved on to full-time positions within the Support Center and other groups within UITS and the university.

Job description

Job title

Support Center Consultant

Job summary

The UITS Support Center is hiring part-time consultant positions. Consultants are scheduled to work between 20-29 hours per week and are required to be available to work evening and/or weekend shifts. We require a commitment to work at least 2 full semesters.

Consultants provide tier 1 technical assistance to students, faculty, and staff of the IU-supported communities over multiple services such as phone, email, chat, and walk-in. Job duties include, but are not limited to, the following:

  • Provides technical advising and troubleshooting support to clients in order to resolve problems reported for multiple service areas, including but not limited to:
    • Desktop and mobile computing device platforms (including Windows, Mac OS, iOS, Android and others)
    • Central systems (email, learning management systems, storage platforms, etc.)
    • Campus networking (wired and wireless connectivity)
  • Documents all customer interactions for research, review, and future reference.
  • Follows up with clients until a satisfactory resolution is reached. As necessary, escalates unresolved issues to the appropriate supervisors, tier 2 staff and administrators.
  • Updates technical documentation in the IU Knowledge Base for both internal and public consumption.

We are committed to providing excellent customer service during every single customer contact.
Our service extends 24 hours a day, 7 days a week, and our schedules are set on a semester basis.

Required qualifications

REQUIRED: Applicants are required to have prior customer service experience, proven technical abilities, excellent communication skills, and the ability to speak English clearly and well.

Applicants MUST submit a resume and cover letter to be considered.

Scheduling

Schedulers request availability templates from each consultant before the start of each semester (fall, spring, and summer) to create a semester template. Each week's schedule is based on the semester template. Shifts are assigned based on a combination of staffing needs, consultant availability, seniority, and attendance history. Support Center consultants are required to work a minimum of 20 hours per week and may work a maximum of 29 hours per week.

Compensation

  • IUB: Starting wage is $10.50 per hour ($11.50 per hour for after-hours shifts)
  • IUPUI: Starting wage is $11 per hour with increased rates during Premium Pay periods

Consultants at either campus may be eligible for a $0.50 raise upon completion of their first 90 days of employment.

Apply online

If you're interested in becoming a Support Center consultant, apply online for your preferred location:

Contact information

For questions or more information about Support Center job opportunities:

  • Bloomington: Email schiring@iu.edu.
  • Indianapolis: Email schirein@iu.edu.

This is document alue in the Knowledge Base.
Last modified on 2018-09-27 12:08:51.

Contact us

For help or to comment, email the UITS Support Center.