UITS Support Center job opportunities

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Support Center consultant position

The UITS Support Center frequently hires part-time consultants. The Support Center is renowned for providing excellent IT support to the Indiana University and IU-supported communities. Consultants in this position have the opportunity to gain valuable client service experience and technical knowledge that will improve their career marketability. Numerous former consultants have moved on to full-time positions within the Support Center and other groups within UITS and the university.

Job description

Job title

Support Center Consultant

Job summary

The UITS Support Center is hiring part-time consultant positions. Consultants are scheduled to work between 20-29 hours per week and are required to be available to work evening and/or weekend shifts. We require a commitment to work at least 2 full semesters.

Consultants provide tier 1 technical assistance to students, faculty, and staff of the IU-supported communities over multiple services such as phone, email, chat, and walk-in. Job duties include, but are not limited to, the following:

  • Provides technical advising and troubleshooting support to clients in order to resolve problems reported for multiple service areas, including but not limited to:
    • Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android and others)
    • Central systems (email, learning management systems, storage platforms, etc.)
    • Campus networking (wired and wireless connectivity)
  • Documents all client interactions for research, review, and future reference.
  • Follows up with clients until a satisfactory resolution is reached. As necessary, escalates unresolved issues to the appropriate supervisors, tier 2 staff, and administrators.
  • Updates technical documentation in the IU Knowledge Base for both internal and public consumption.

We are committed to providing excellent client service during every single client contact.
Our service extends 24 hours a day, 7 days a week, and our schedules are set on a semester basis.

Required qualifications

REQUIRED: Applicants are required to have prior client service experience, proven technical abilities, excellent communication skills, and the ability to speak English clearly and well.

Consultants are required to be available to work walk-in shifts on campus. Phone and chat shifts will be conducted in a work-from-home environment and may transition back to in-office at a later date. Consultants are required to have their own computer, high speed internet, and a quiet place to work.

Applicants MUST submit a resume and cover letter to be considered.

Scheduling

Schedulers request availability templates from each consultant before the start of each semester (fall, spring, and summer) to create a semester template. Each week's schedule is based on the semester template. Shifts are assigned based on a combination of staffing needs, consultant availability, seniority, and attendance history. Support Center consultants are required to work a minimum of 20 hours per week and may work a maximum of 29 hours per week.

Compensation

Starting wage is $13 per hour ($13.50 per hour for after-hours shifts) for consultants at both IU Bloomington and IUPUI.

Consultants at either campus may be eligible for a $1.00 raise upon completion of their first 90 days of employment.

Positions include work-study opportunities. For more, see the Student Central Work-Study pages for IUB or IUPUI.

Apply online

If you're interested in becoming a Support Center consultant, apply online:

Contact information

For questions or more information about Support Center job opportunities:

  • Bloomington: Email schiring@iu.edu.
  • Indianapolis: Email schirein@iu.edu.

This is document alue in the Knowledge Base.
Last modified on 2021-09-30 09:05:08.