Support Center In-Person Support job opportunities at IU Bloomington and IU Indianapolis

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Consultant position

Support Center In-Person Support (SCIPS) offers employees the opportunity to gain marketable customer service and technical skills. Our operational structure requires staff who are motivated by growth and opportunity. Many former consultants have used their experience to obtain positions with reputable firms and organizations worldwide.

Applicants will be considered based on:

  • Customer service skills and work experience
  • Technical skills and abilities
  • Applicant availability

You may submit one application to SCIPS per year; make sure your application is complete, accurate, and representative of your skills, abilities, and work history. Once submitted, your application will be reviewed and you will be notified of your status via email. Please be patient, as the hiring process often takes 30 to 60 days.

Job description

At Indiana University Bloomington and IU Indianapolis, under general supervision, SCIPS consultants:

  • Provide technical assistance in the UITS Consulting Services Mission areas on a demand basis.
    • Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android, and others)
    • Central systems (email, learning management systems, storage platforms, etc.)
    • Card services (card issuance, card-related financial activity, card suspension and reinstatement, door access, payroll deduction and payroll advance, and many others)
  • Provide direct assistance to clients of the Student Technology Centers (STCs) for technical assistance relating to software and hardware issues, printer problems, supplies, and the overall lab environment.
  • Provide direct assistance to campus housing residents in acquiring and maintaining their network connection to the university network.
  • Produce and issue the official photo ID card (CrimsonCard) to students, employees, and affiliates, including identity verification, confirmation of eligibility, and payment processing.

In addition, consultants are required to demonstrate exemplary interpersonal communication skills and professionalism at all times, and support and comply with all Indiana University, UITS, and SCIPS policies and procedures.

Qualifications

  • Proactive customer service attitude
  • Strong organizational and interpersonal skills
  • Professional attitude and demeanor
  • Excellent written and verbal communication skills
  • At least one year of related customer service experience preferred
  • Computing skills across the Windows and Mac platforms, including operating systems and applications
  • Commitment to working a minimum of 12 hours per week

Working conditions

Consultants will work in a variety of locations on campus, depending on staffing needs. The role requires the ability to effectively communicate and to operate computers and printers. The position involves sedentary work, as well as periods of time moving around campus. Ability to move up to 45 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Consultant shifts

All SCIPS consultants are required to work a minimum of 12 hours per week. Consultants are assigned shifts at the beginning of each semester, based on consultant availability. SCIPS is open to clients seven days a week; therefore, a wide variety of shifts is available, and there is an easy process to find substitutions for unforeseen exceptions.

Compensation

SCIPS consultants are paid $12.15 per hour. After successful completion of a 6-week probationary period along with an evaluation of training, consultants are eligible to be paid $13.00 per hour.

IU part-time staff are paid on an hourly, biweekly basis, with no remission of academic fees and no commitment to continuous employment.

Positions include work-study opportunities. For more, see the Student Central Work-Study pages for IU Bloomington or IU Indianapolis.

Apply online

To apply for a SCIPS position, complete the Application for Consultant Position.

Applicants not affiliated with Indiana University should select Continue as Guest. Use the dropdown to select the appropriate application for your campus, IU Bloomington or IU Indianapolis.

For employment information, contact tcchr@indiana.edu.

Policy notice

Notice:
Indiana University is an Equal Opportunity/Equal Access/Affirmative Action institution. IU intends to maintain an alcohol- and drug-free workplace and to comply with the Drug Free Workplace Act of 1988 and its amendments. To that end, all employees must comply with the university's Substance Free Workplace policy. Policy statements and crime and fire statistics for Indiana University campuses are available at Annual Security Reports.

Employee handbook

For more, see the hourly consultant Handbook.

This is document atjm in the Knowledge Base.
Last modified on 2024-06-03 09:53:58.