At IU, what is ITHelpLive?

ITHelpLive provides chat capability with Support Center consultants for remote help with computer problems for IU students, faculty, staff, and affiliates. ITHelpLive is available 24 hours a day, 7 days a week.

Note: Guest accounts will not allow authentication to ITHelpLive, but Guest account users may use all other support options described in How do I contact the Support Center at each IU campus for help?

UITS Support Center consultants can assist you with your questions using various software tools from Bomgar.

ITHelpLive is used primarily in its chat service capacity by Support Center consultants who monitor the chat queue; however, phone consultants can also use the ITHelpLive tools as appropriate. To reach the UITS Support Center by phone, in Bloomington call 812-855-6789, and in Indianapolis call 317-274-4357.

Information from each ITHelpLive session is logged in FootPrints, the system used to track technology support issues at IU.

This is document amyk in the Knowledge Base.
Last modified on 2015-02-25.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
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  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

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