Support hours during spring break and while in-person classes are suspended

Important:

The information here is subject to change, and will be continually updated as information becomes available.


During spring break

Following is information about support hours during spring break at Indiana University Bloomington and IUPUI. For regular hours, see Contact your campus IT Support Center.

UITS Contact Center

The Contact Centers at Indiana University provide general campus information via phone and email. Information and services are available 24 hours a day, 7 days a week. These centers also maintain the campus directories.

For more, see Contact Center services.

  • IUB: The IUB Campus Operator is available at 812-855-4848 (812-855-IUIU; 5-4848 from on campus).
  • IUPUI: The IUPUI Campus Operator is available at 317-274-5555 (4-5555 from on campus).

UITS Support Center

Bloomington

  • Phone, email, and chat support (812-855-6789, ithelp@iu.edu, http://ithelplive.iu.edu): Available 24/7 during spring break
  • Walk-in support (Learning Commons at Herman B Wells Library): Closed until further notice, but posted signs will have instructions for receiving other methods of support. For up-to-date information about Wells Library hours and closures, see Library COVID-19 Updates.

Indianapolis

  • Phone, email, and chat support (317-274-4357, ithelp@iu.edu, http://ithelplive.iu.edu): Available 24/7 during spring break
  • Walk-in support (ICTC, IT 129, and Campus Center Information Desk): Closed until further notice, but posted signs will have instructions for receiving other methods of support.

Regional campuses

Campus Hours
IU East March 16-27 (Mon-Fri): 8am-5pm
IU Kokomo
Walk-in services closed until further notice
IUPUC
Remote support available by appointment only. To schedule an appointment, send mail to techwork@iupuc.edu.
IU Northwest
Hawthorn Hall 108: March 16-20 (Mon-Fri): 7:30am-5pm

Library Support Center:
  • March 15 (Sun): Closed
  • March 16-19 (Mon-Thurs): 10am-6:30pm
  • March 20 (Fri): 10am-4pm
  • March 21-22 (Sat-Sun): Closed
IU South Bend

Remote support available by appointment only. For assistance, send mail to helpdesk@iusb.edu.

IU Southeast
Remote support available by appointment only. For assistance, send mail to helpdesk@ius.edu.

CrimsonCard offices

Important:
  • IUB and IUPUI students, faculty, and staff: Normal CrimsonCard production has been suspended. Existing CrimsonCards will continue to function normally. Employees and students who never received a card or who need a replacement card to perform essential functions can make an appointment to get a temporary, no-photo CrimsonCard; call 317-274-0400 or email crimsoncard@iu.edu for assistance.
  • Regional campus students, faculty, and staff: See CrimsonCard COVID-19 for the latest information about CrimsonCard operations on your campus.

Technology Center Consulting (TCC)

Bloomington

  • Learning Commons, Herman B Wells Library: TCC has ceased face-to-face consultation at the Wells Library. If you need TCC assistance, call 812-855-3802. For up-to-date information about Wells Library hours and closures, see Library COVID-19 Updates.
  • Student Technology Centers (STCs): Closed through Sunday, March 29. Regular hours will resume on Monday, March 30, but labs will not be staffed. To see the hours when specific labs are staffed and open, see Staffing in the IUB and IUPUI STCs (be sure to select the appropriate date at the top).
  • Residential Technology Centers (RTCs): Closed through Sunday, March 29. Regular hours will resume at noon on Monday, March 30, but RTCs will not be staffed.

Indianapolis

  • TCC at IUPUI is not currently conducting any face-to-face consultation. For TCC assistance, call 317-274-0779.
  • Student Technology Centers (STCs): All locations will be closed through Sunday, March 29. Starting Monday, March 30, ET004 will be open 8am-5pm but will not be staffed. TCC staff in the building will watch the space until further notice. To see the hours when specific labs are staffed and open, see Staffing in the IUB and IUPUI STCs (be sure to select the appropriate date at the top).
  • Residential Technology Centers (RTCs): Closed through Sunday, March 29. Regular hours will resume at noon on Monday, March 30, but RTCs will not be staffed.

Classroom Technology Services (CTS)

Bloomington

  • Saturday, March 14 through Sunday, March 15: Closed
  • Monday, March 16 through Friday, March 20: 8am-5pm
  • Saturday, March 21 through Sunday, March 22: Closed
  • Monday, March 23 through Friday, March 27: 8am-5pm
  • Saturday, March 28 through Sunday, March 29: Closed

Indianapolis

  • Saturday, March 14 through Sunday, March 15: Closed
  • Monday, March 16 through Friday, March 20: 8am-5pm
  • Saturday, March 21 through Sunday, March 22: Closed
  • Monday, March 23 through Friday, March 27: 8am-5pm
  • Saturday, March 28 through Sunday, March 29: Closed

While in-person teaching is suspended

Following is information about support hours for the period when in-person teaching has been suspended at Indiana University Bloomington, IUPUI, and regional campuses. For regular hours, see Contact your campus IT Support Center.

UITS Contact Center

The Contact Centers at Indiana University provide general campus information via phone and email. Information and services are available 24 hours a day, 7 days a week. These centers also maintain the campus directories.

For more, see Contact Center services.

  • IUB: The IUB Campus Operator is available at 812-855-4848 (812-855-IUIU; 5-4848 from on campus).
  • IUPUI: The IUPUI Campus Operator is available at 317-274-5555 (4-5555 from on campus).

UITS Support Center

Bloomington

  • Phone, email, and chat support (812-855-6789, ithelp@iu.edu, http://ithelplive.iu.edu): Available 24/7
    Note:
    During closings, phone calls will route to the UITS Contact Center for an answering service.
  • Walk-in support (Learning Commons at Herman B Wells Library): Closed until further notice, but posted signs will have instructions for receiving other methods of support. For up-to-date information about Wells Library hours and closures, see Library COVID-19 Updates.

Indianapolis

  • Phone, email, and chat support (317-274-4357, ithelp@iu.edu, http://ithelplive.iu.edu): Available 24/7
    Note:
    During closings, phone calls will route to the UITS Contact Center for an answering service.
  • Walk-in support (Campus Center, CE 217, ICTC, IT 129, Campus Center Information Desk): Closed until further notice, but posted signs will have instructions for receiving other methods of support.

Regional campuses

Campus Hours
IU East Mon-Thurs 8am-7pm
Fri 8am-5pm
IU Kokomo Closed until further notice
IUPUC
Remote support available by appointment only. To schedule an appointment, send mail to techwork@iupuc.edu.
IU Northwest
Hawthorn Hall 108: Mon-Fri 7:30am-5pm

Library Support Center:
  • March 23-26 (Mon-Thurs): 10am-6:30pm
  • March 27 (Fri): 10am-4pm
  • March 28-29 (Sat-Sun): Closed
  • March 30-April 2 (Mon-Thurs): 10am-6:30pm
  • April 3 (Fri): 10am-4pm
  • April 4-5 (Sat-Sun): Closed

Regular hours are expected to resume Monday, April 6.

IU South Bend

Remote support available by appointment only. For assistance, send mail to helpdesk@iusb.edu.

IU Southeast
Remote support available by appointment only. For assistance, send mail to helpdesk@ius.edu.

CrimsonCard offices

Important:
  • IUB and IUPUI students, faculty, and staff: Normal CrimsonCard production has been suspended. Existing CrimsonCards will continue to function normally. Employees and students who never received a card or who need a replacement card to perform essential functions can make an appointment to get a temporary, no-photo CrimsonCard; call 317-274-0400 or email crimsoncard@iu.edu for assistance.
  • Regional campus students, faculty, and staff: See CrimsonCard COVID-19 for the latest information about CrimsonCard operations on your campus.

Technology Center Consulting (TCC)

Bloomington

  • Learning Commons, Herman B Wells Library: TCC has ceased face-to-face consultation at the Wells Library. If you need TCC assistance, call 812-855-3802. For up-to-date information about Wells Library hours and closures, see Library COVID-19 Updates.
  • Student Technology Centers (STCs): To see the hours when specific labs are staffed and open, see Staffing in the IUB and IUPUI STCs (be sure to select the appropriate date at the top).

Indianapolis

  • TCC at IUPUI is not currently conducting any face-to-face consultation. For TCC assistance, call 317-274-0779.
  • STCs: Starting Monday, March 30, ET004 will be open 8am-5pm but will not be staffed. TCC staff in the building will watch the space until further notice. To see the hours when specific labs are staffed and open, see Staffing in the IUB and IUPUI STCs (be sure to select the appropriate date at the top).

This is document anaz in the Knowledge Base.
Last modified on 2020-03-27 15:04:17.

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