Schedule an appointment with an advisor in the Student Appointment Scheduler

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Schedule an appointment

To schedule an appointment with an academic advisor, advising office, success coach, or staff member using the Student Appointment Scheduler, go to Student Appointment Scheduler (SAS).

Your home screen will list your upcoming appointments and display links to any past or canceled appointments.

  1. Select the SAS users you would like to meet with:
    • Under "Schedule with", choose any of the SAS users assigned to you.
    • To find another SAS user, select Schedule with someone else to search by name, department, position title, or subject area. Staff that use the SAS have tags associated with their calendars so you can easily find them.
    • To view multiple SAS users' available appointment times, select the check box next to the names of each SAS user you want to meet with, and then select Find available appointments. To see a SAS user's information and available drop-in times, select their name. If the drop-in times don't work with your schedule, or if you have more than a quick question, select Schedule appointment.
  2. When the calendar displays, you'll see checkboxes that let you filter by "Meeting types" and "Meeting modes" to help you find the appointments that work best for you. If you selected more than one SAS user, use the checkboxes under "Schedule with" to filter by SAS user. Available appointments that match your selected filters will display on the right.
    • Under "Meeting types", select Appointment, Group meeting, and/or Drop-in to filter appointments according to you preferred meeting type(s):
      • Appointment: Select this meeting type if you want to schedule an individual meeting between you and the SAS user.
      • Group meeting: Typically, when needed, someone will notify you beforehand and specifically instruct you to schedule a Group meeting. Group appointment slots show the group name, meeting mode options available, and the number of seats available.
      • Drop-in: You cannot schedule a drop-in with a SAS user. Drop-ins are intended for brief questions or short discussions, or for handing in course work; typically, students are seen in the order they arrive. If you need more than five to seven minutes of discussion time, select Appointment to find and schedule an individual meeting with the SAS user.
  3. Choose any highlighted dates to see available appointment slots.
  4. When you find a slot that works for you, select the Details box to open the "Request Appointment" pop-up. If multiple meeting modes are offered, you will need to select one. Also, you will need to enter your phone number or select I do not have a U.S. phone number before entering your reason(s) for scheduling the appointment.
  5. When you enter more than 15 characters, the Submit Request button will activate. When you've entered your reason for scheduling the appointment, select Submit Request and wait for the confirmation message after the page refreshes.
    If you see a scheduling notice with a message below the SAS user's name, read and follow the directions. A scheduling notice is placed on a calendar when that person will not have available appointments for a significant amount of time (for example, summer orientation advising will take up the advisor's appointments, or a faculty advisor will be on a 10-month contract and is off for the summer). The message will show the timeframe that appointments are unavailable and redirect you to where you can make an appointment.

Appointment confirmation

Once your appointment request is processed, a confirmation box will appear on the list of appointment slots from the previous page. If you want to receive text reminders for all advising-related appointments, see Receive text reminders for Student Appointment Scheduler appointments. The upcoming appointment also will appear on your SAS home page with options to reschedule or cancel. If you need to change the meeting mode (for example, from in-person to phone, you will need to contact the advisor/coach directly.

A confirmation email from the SAS user or staff member will automatically be sent to your IU account. This will include the date, time, and location details based on the meeting mode you selected, as well as a message from the SAS user with details or instructions for preparing for the meeting.

If you make your appointment more than two days in advance, you will receive a reminder message of your upcoming appointment approximately one day before you are scheduled to meet.

Reschedule or cancel an appointment

On your SAS landing page, all upcoming appointments will be displayed on the left. At the bottom of each appointment details card are buttons for rescheduling or canceling that appointment. Choosing Reschedule opens the SAS user's calendar of availability and lets you select a new slot. Once you have rescheduled the appointment, you will receive a new confirmation message. Choosing Cancel will prompt you to provide a reason for the cancellation, and then will take you to your list of available appointments so you can reschedule.

If the SAS user or their department needs to cancel an appointment, you will be notified by email or phone. The message will state the cancellation reason, and will direct you return to SAS to reschedule or identify the staff member who will be meeting with you at the time you had scheduled with the original advisor/coach.

This is document apld in the Knowledge Base.
Last modified on 2023-10-02 12:24:01.