Troubleshoot your eduroam connection

Many Wi-Fi (wireless) connectivity problems are the result of settings or other issues on your computer or mobile devices that you can easily fix:

  • Verify your username/email address and passphrase: Many connection issues result from one or both of these being incorrect.
  • Be sure that you're on the right network: Be sure that you are using eduroam.
  • Try removing the network and re-adding it: Remove and re-add eduroam on your device.
  • Restart your device.
  • Check your wireless setting: Verify that your device's wireless capability is on.
  • If you're a Mac user: Make sure eduroam is your preferred network.
  • If you're an Android 12 user: Android 12 devices upgraded from previous versions may encounter connection issues with eduroam. If your Android 12 device can't connect to eduroam, use the Eduroam Network Setup Tool again to get the update applied on November 11, 2021. If the problem persists, contact your campus Support Center.
  • Make sure you're connected to the closest Wi-Fi access point: Turn Wi-Fi off and on again.
  • Wireless printers, personal Wi-Fi devices, or personal Wi-Fi access points: If you or your neighbors use these, try turning them off.
  • Wi-Fi booster or signal amplifier: Don't bring personal Wi-Fi boosters/signal amplifiers to campus.
  • Check bandwidth-hungry applications running in the background: Shut down video program and file-sharing tools.
  • Make sure your driver software is up-to-date: Check your device's drivers.
  • Problems at a particular spot on campus: If your connection works fine everywhere else but you can't connect in a particular spot, report the coverage issue to the Support Center.
  • Possible outage in your area: Check Status.IU for outage reports.

For help, contact your campus Support Center.

This is document avhg in the Knowledge Base.
Last modified on 2023-07-27 11:26:58.