Troubleshoot your eduroam connection

Many Wi-Fi (wireless) connectivity problems are the result of settings or other issues on your computer or mobile devices that you can easily fix:

  • Verify your username/email address and passphrase: Many connection issues result from one or both of these being incorrect.
  • Be sure that you're on the right network: Be sure that you are using eduroam.
  • Try removing the network and re-adding it: Remove and re-add eduroam on your device.
  • Restart your device.
  • Check your wireless setting: Verify that your device's wireless capability is on.
  • If you're a Mac user: Make sure eduroam is your preferred network.
  • Make sure you're connected to the closest Wi-Fi access point: Turn Wi-Fi off and on again.
  • Wireless printers, personal Wi-Fi devices, or personal Wi-Fi access points: If you or your neighbors use these, try turning them off.
  • Wi-Fi booster or signal amplifier: Don't bring personal Wi-Fi boosters/signal amplifiers to campus.
  • Check bandwidth-hungry applications running in the background: Shut down video program and file-sharing tools.
  • Make sure your driver software is up-to-date: Check your device's drivers.
  • Problems at a particular spot on campus: If your connection works fine everywhere else but you can't connect in a particular spot, report the coverage issue to the Support Center.
  • Possible outage in your area: Check for outage reports.

For help, contact your campus Support Center.

This is document avhg in the Knowledge Base.
Last modified on 2020-10-13 13:28:44.