Known issues with external email flagging
The following is continually updated information about the status of known issues with external email flagging at Indiana University.
| Issue | Description | Workaround | Last updated |
|---|---|---|---|
| The banner at the top of emails flagged as external sometimes is added as attachments instead of being displayed in the email. | Depending on the formatting of the email, if the HTML or plain text versions of the error stating "This message was sent from a non-IU address. Please exercise caution when clicking links or opening attachments from external sources" are not added into the email due to formatting, they will instead be added as attachments. | The [External] flag added to the title of an email should be there regardless of how the banner is added. This is expected behavior. | September 25, 2019 |
| Outlook does not correctly display meeting invitations sent from external email addresses. | In some cases, meeting invitations sent from external users who have Outlook configured to send mail via SMTP do not display correctly for IU recipients with external email flagging enabled. | External users can switch to a different email client, or IU recipients can disable external email flagging. | August 27, 2019 |
| Opt-out option doesn't work for account aliases | The option in the IU Security Center to opt out of external email flagging doesn't work for aliases associated with IU accounts. | Contact the Support Center for help. |
July 23, 2019 |
| Outlook can't thread internal and external replies | External and internal replies may not be threaded into a single conversation. | Switch to a different email client or turn off external email flagging in the IU Security Center. | April 29, 2019 |
This is document avpu in the Knowledge Base.
Last modified on 2023-01-25 13:49:04.