ARCHIVED: About eTranscript Request

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The eTranscript Request service allows students to request official transcripts through the Student Self-Service area in OneStart. It uses secure credit card purchasing from Nelnet Business Solutions. The eTranscript Request service is available Monday-Saturday 6am-5am, Sunday 8am-12m.

Note: For more about transcripts, including how to get a copy of your unofficial transcript, see Access your IU transcript

For technical questions about eTranscript Request, contact your campus Support Center. For other transcript questions, contact your campus Office of the Registrar.

Purchasing a transcript

To purchase a transcript through eTranscript Request, follow these steps:

  1. Go to OneStart.
  2. Click the Services tab, and select the Student Self-Service subtab on the left. In the "Services & Information" area, under "eDocs", click Official Transcript Request (Online) .
  3. The "eTranscript Request Service" page will display. Read the instructions, select the I agree to the terms above checkbox, and then click Continue.

    Note: If you have a hold on your record, you will see a message alerting you to this. You will need to complete the directions in the "More Information" section before you can continue.

  4. On the "Request" page, select the transcript type from the drop-down menu.
  5. Select or enter the address to which you want the transcript sent, and choose your delivery option.
  6. If you would like your transcript to be signed and sealed, select the Signed and sealed checkbox.

    Note: All transcripts that are produced are official and bear the Registrar's signature and the University seal. When official transcripts are mailed by the student, however, some agencies or institutions may require additional security, instructing that each transcript be placed in separate envelopes and sealed with the Registrar's signature and the University seal affixed to the back of the envelope. If you need this additional service, select Signed and sealed for each recipient.

  7. To add an additional recipient to your order, click add recipient.
  8. You may select an option from the "Special Instructions" area:
    • If you have any degrees "in review", you can also specify that the transcript should only be released after the degree is awarded.
    • If you want the request to be held until a grade change occurs, you must select the institution and term as well as the class for which you are awaiting the change.
    • If you request that the transcript request be held until grades are awarded for a particular term, eTranscript Request will check to see if you were enrolled for the prior term or are currently enrolled and verify that some of the grades have not yet been awarded. If all grades have been awarded or you were not enrolled in the prior term or currently enrolled, this option will not appear.
    • If any special instructions are selected, the transcript request will be held and evaluated daily until the necessary data is on the record. Then, the transcripts will be printed automatically at a predetermined time.

  9. Click continue to review your order. Click Edit Request to change any information.
  10. When you are satisfied with your order, click Pay With Credit Card to arrange payment. You will be relocated to the Nelnet Commerce Manager Payer system.
    • Even if your transcript request is being held, you will pay immediately. If there is a hold on your record when the transcript is ready to be printed, the Registrar's Office will refund your credit card.
    • Your credit card information will be stored and processed on the Nelnet server. IU will not keep the credit card numbers on our servers.

  11. After you have entered your credit card information, you will see a confirmation page. Click Confirm if the information is correct or click Edit to change it.
  12. A "Processing" page will display, followed by a "Receipt" page with a confirmation number. eTranscript Request will also send a receipt to your IU email address.

Once Nelnet has charged your credit card, the order will be processed and your transcripts printed if you have placed no holds on your order (e.g., grade changed, degree awarded). If you do have holds, your card will be charged and the transcript held until they are satisfied.

Note: If you have a hold on your account that prevents the release of transcripts, you must clear this or your order will be cancelled and your credit card refunded.

Reviewing the status of your eTranscript orders

You can use this service to see your prior eTranscript Requests. After you have completed a request, on the confirmation page, click Review Prior Orders. Alternatively, from OneStart, click Official Transcript Request (Online) to access the "Welcome" page and review prior orders.

If you have questions about your orders, contact the Office of the Registrar on your campus; see Contact your campus Office of the Registrar Refer to the "Order ID" or "Confirmation Number" from your receipt.

This is document axqk in the Knowledge Base.
Last modified on 2018-01-18 16:10:18.

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