ARCHIVED: When using student response systems (clickers), why am I not receiving points?

If your instructor posts student response system (clicker) results but you do not receive credit for questions answered, check the following.

On this page:


Clicker registration

Your Turning Account needs to be associated with your Turning Technologies license code and/or device ID to send points to the Canvas Gradebook. See At IU, what was TurningPoint Cloud?.

Back to top

Clicker channel

To make sure your clicker is on the correct channel:

  1. Ask your instructor what channel the receiver is set to. The default channel is 41, so if your instructor has never changed it, it will be on channel 41.
  2. Press the Channel button on your clicker.
  3. Enter the correct channel number.
  4. If you are using an RF or RF-LCD model clicker, push the Channel button again to complete the channel change process.

    If using an NXT model clicker, push the center/submit button to complete the channel change process.

  5. Attempt to submit another answer when your instructor opens polling again.

Back to top

Batteries

To make sure your batteries are working properly, check the following:

  • Make sure you have removed the plastic tabs from the battery compartment on your device.
  • If the plastic tabs have been removed and the clicker is still not working, on an RF-LCD or NXT model clicker, push a button on the clicker to turn the screen on. If the screen turns on, check the battery icon to see if the battery level is low.
  • If you are using an RF model clicker, push a button and watch to see if the light flashes at all. If not, the battery may be dead.
  • Try removing the batteries and putting them right back in; this resets the clicker and may fix the situation.

To replace batteries on an RF or RF-LCD device, you will need a #3 Phillips screwdriver to remove the battery cover, as well as two coin cell CR2032 (3.0V) lithium batteries.

To replace batteries on an NXT device, you will need a #3 Phillips screwdriver to remove the battery cover, as well as 2 AAA batteries.

Back to top

Course participant list

Your instructor may not have updated the participant list since you registered or re-registered your clicker. Ask your instructor to update the participant list to make sure it is the current version.

Back to top

If the problem has not been resolved

If the problem has not been resolved after following the instructions above, see ARCHIVED: Getting technical support for Turning Technologies response systems.

Back to top

This is document bbop in the Knowledge Base.
Last modified on 2017-08-10 08:32:28.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.