When trying to use IUanyWare on a Windows computer, why do I get an "invalid root certificate" error message, and how do I fix it?

When trying to use IUanyWare from a Windows computer, you may get the following error message:

"This server has an invalid root certificate, so this may be a malicious server. Connection dropped."

If you get this error message, it most likely means your computer does not have the required InCommon root certificate installed. Various Indiana University sites and services, including IUanyWare, use SSL certificates issued by the InCommon Federation Certificate Service. However, by default, Windows clients do not have the root certificate required to trust certificates issued by InCommon.

To fix the problem, install the proper root certificate. To do so (for computers running Windows 10, 8.x, or 7), use the UITS InCommon Root Certificate Installer, available for free download from IUware.

For more on IU's use of InCommon certificates, see SSL/TLS Certificates.

This is document bcwf in the Knowledge Base.
Last modified on 2017-07-28 16:07:13.

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