Get started with Windows device management

On this page:


Overview

The Windows device management service has a production environment (UDM) and an identical, but distinct, test environment (UDT).

Departments typically add a few devices to UDT (test) to familiarize themselves with Windows endpoint management. Later, they can add devices to UDM, leaving some devices in UDT permanently for application and configuration testing before applying options to their production groups.

Request a Windows endpoint management environment for your department

Send mail to sct2@iu.edu including this required information (Tier 2 will forward your request to the UITS TechSelect endpoint management team):

  • Department name, campus, and customer representative
  • Endpoint naming convention: The specific prefix used in Active Directory (AD), the department's organizational unit (OU) name, or the most frequently used department abbreviations (e.g., IU-UITS).
  • Build OU: The area in Active Directory (AD) for all endpoints built into the service. Name the Build OU "NewlyJoined" with no spaces (e.g., IU-UITS-NewlyJoined).
  • Endpoint administrators group: The local AD group for endpoints, injected during the build. The name must be 20 characters or fewer.
  • Console administrators group: The AD group of responsible IT administrators who need access to the console and the ability to manage objects in SCCM. The name must be 20 characters or fewer, and can be the same as the name of the IT administrator group.
    Note:
    You can manage AD groups via Group Policy (GPO). Be sure to comply with the Active Directory Certificate Provisioning requirement, and note that your machines must be enrolled in the Active Directory certificate process in order to communicate with the secure versions of our sites; for more, see Active Directory Certificate Enrollment Process.
  • Answer the following questions:
    • What is the primary purpose for using the Window device management service (e.g., operating system and security updates, antivirus protection, application distribution, inventory, reporting)?
    • What previous experience do you have with the IT Administration of Microsoft SCCM or ConfigMgr?
    • What is your current anti-virus/anti-malware solution?
    • What are your current Windows and third-party software update solutions?
    • How many devices in your environment, including their types (e.g., desktop, laptop, server), their brands (e.g., Dell, HP), and the number you plan on managing?

If you have questions about the Windows device management service, email Support Center Tier 2, or call:

  • IU Bloomington: 812-856-7282
  • IUPUI: 317-278-7282

This is document bdqt in the Knowledge Base.
Last modified on 2018-04-18 14:47:45.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.